Great Wall Chinese Restaurant

Great Wall Chinese Restaurant is a Chinese restaurant located at 607 Peters Creek Pkwy in Winston-Salem, North Carolina. Serving the local community, they can be contacted at (336) 721-0777 or their mobile number +1 336-721-0777 for inquiries about their menu, services, or to place orders. As a Chinese restaurant in Winston-Salem, Great Wall likely offers a variety of traditional Chinese dishes for dine-in, takeout, and potentially delivery to cater to different customer preferences.

Recent customer reviews of Great Wall Chinese Restaurant present a mixed but informative perspective. One customer, who generally does not have a strong preference for Chinese food, made an exception for the egg rolls at Great Wall. They described these egg rolls as "the best" they had ever tasted, highlighting their light and crispy texture without being greasy, and praising the moist and flavorful filling. This positive feedback suggests that Great Wall Chinese Restaurant excels in at least one of its offerings, potentially making their egg rolls a standout item worth trying.

However, another review from a self-identified regular customer shared a significantly negative experience. This customer recounted an incident involving their shrimp order, which they described as "old and black" with a bad smell. This indicates a serious issue with the freshness and quality of at least one of the seafood dishes served at the restaurant. The reviewer further detailed their attempt to address this issue with the restaurant management. According to their account, when they called a week later to inquire about fresh shrimp and complain about their previous experience, they were met with disbelief and a lack of resolution. This suggests potential issues with customer service and the restaurant's willingness to acknowledge and rectify problems with food quality.

Adding to the negative aspects of this second review, the customer mentioned a change in the front-of-house staff, noting the arrival of a "polite register person." While this could be seen as a positive development, it was overshadowed by other concerns. The reviewer expressed discomfort and a sense of being harassed by "homeless and junkies" who reportedly stop customers at the door of the establishment. This paints a concerning picture of the restaurant's immediate surroundings and the potential environment for customers entering or leaving. Furthermore, the reviewer stated that they were "called a liar" during their attempt to address the issue with the bad shrimp. This serious accusation indicates a breakdown in trust and communication between the restaurant and a regular customer, ultimately leading to their decision to cease doing business with Great Wall Chinese Restaurant.

Considering these two reviews, it is evident that while Great Wall Chinese Restaurant may have some commendable dishes, such as the highly praised egg rolls, there are also significant concerns regarding the quality of other items, specifically seafood, and potential issues with customer service and the immediate environment of the restaurant. The stark contrast between the positive experience with the egg rolls and the very negative experience with the shrimp and subsequent interaction with the restaurant highlights the inconsistency that some customers may encounter.

For local users in Winston-Salem considering Great Wall Chinese Restaurant, the feedback suggests a need for caution. While the egg rolls might be a noteworthy item, the reported issue with old shrimp and the unhelpful response from management are serious red flags regarding food quality control and customer service. Additionally, the concerning description of the environment outside the restaurant, with encounters with homeless individuals, could impact the overall dining experience for some patrons.

The available information does not provide details about the restaurant's interior environment, such as its decor or ambiance. The services offered appear to include takeout and potentially delivery, in addition to dine-in, although this is inferred rather than explicitly stated. Features of the restaurant, such as specific signature dishes beyond the egg rolls, or any promotional offers, are not mentioned in the provided reviews. Therefore, a comprehensive introduction covering all aspects of the restaurant is limited by the content of the customer feedback.

In conclusion, Great Wall Chinese Restaurant in Winston-Salem has received both high praise for its egg rolls and serious criticism regarding the freshness of its seafood and its customer service. Additionally, concerns have been raised about the environment immediately surrounding the restaurant. Local users should weigh these factors carefully when considering dining at or ordering from Great Wall Chinese Restaurant. While some aspects, like the egg rolls, may be appealing, potential issues with food quality for other items and the described environment warrant consideration.