Great Wall (900 Cavalry Rd)

Great Wall is a Chinese restaurant situated at 900 Cavalry Rd # 4 in Carlisle, Pennsylvania (PA 17013), USA. Operating within the Chinese Restaurant category, Great Wall can be contacted at (717) 258-4411 or their mobile number +1 717-258-4411. This introduction aims to provide local users with an objective overview of the restaurant based on the limited information available from online customer reviews.

Based on the provided feedback, it is challenging to offer a comprehensive description of the restaurant's environment. One customer's experience began with an interaction with the owner (who was also identified as the cook) immediately upon entering. This interaction was described as having an "extremely nasty attitude" even before the customer had spoken. The customer, who was new to the area and looking for a place to eat while their son was at a nearby practice, inquired about seating and was met with a loud and rude "NO, no sitting!" followed by the explanation "No server" and then an angry "Takeout only!"

This initial encounter suggests a potentially unwelcoming atmosphere for dine-in customers. While the policy might indeed be "takeout only," the manner in which it was communicated left the customer feeling "completely unwelcome" and even "personal." This experience raises concerns about the general customer service approach at Great Wall, particularly in initial interactions.

Regarding services, the direct experience of one reviewer indicates that takeout is an available option. However, the abrupt and negative communication about the lack of dine-in service overshadows this basic service offering. It is unclear from the provided information whether Great Wall offers other services such as delivery. Local users interested in delivery options would need to contact the restaurant directly to inquire about its availability and service area.

In terms of features, the reviews do not provide specific details about the menu or the type of Chinese cuisine offered at Great Wall. The focus of the feedback is primarily on the customer service and the order fulfillment process. Therefore, it is not possible to elaborate on signature dishes, specialties, or the variety of options available.

Another customer review highlights a significant issue with the wait time for food. This reviewer stated that their order was delayed for "over 30 mins past the time it was suppose to be ready," which they deemed "completely unacceptable." This indicates a potential problem with the efficiency of their order preparation and fulfillment process. Extended wait times can negatively impact the customer experience, especially for those with time constraints.

The lack of positive feedback regarding the food itself makes it difficult to comment on the quality or features of their culinary offerings. Potential customers would need to rely on other sources or personal experience to assess the taste and variety of the food at Great Wall.

Concerning promotional information, the provided reviews do not mention any ongoing specials, discounts, or promotions offered by Great Wall. To obtain such information, local users would need to check for any online presence of the restaurant (website, social media) or contact them directly via phone. It is also possible that they may have local flyers or advertisements that are not reflected in the limited online feedback available.

Based solely on the two provided customer reviews, there are significant concerns regarding the customer service and the efficiency of order preparation at Great Wall (900 Cavalry Rd). One reviewer experienced a hostile initial interaction with the owner, which made them feel unwelcome. The other reported an excessively long wait time for their food order. These experiences suggest potential areas for improvement in how Great Wall interacts with its customers and manages its order fulfillment process.

For local users in Carlisle, PA, considering Great Wall, it would be prudent to weigh these recent negative experiences. While these reviews might not be representative of every customer's interaction, they do highlight potential issues that could affect your dining or takeout experience. If you decide to try Great Wall, it might be advisable to call ahead to inquire about their current service policies (dine-in/takeout), estimated wait times, and any available menu information or promotions.

In conclusion, the available information paints a concerning picture of the customer experience at Great Wall (900 Cavalry Rd). The negative feedback regarding rude service and long wait times are significant factors that potential customers should consider. Without more balanced or positive reviews, it is challenging to recommend this establishment based solely on this data. Local users might want to explore other Chinese restaurant options in the Carlisle area that have more consistently positive feedback regarding both service and food quality.