Great Wall

Great Wall is a Chinese restaurant located at 517 Main St, Poughkeepsie, NY 12601, USA, offering meal delivery services to the local community. They can be contacted at (845) 849-0339 or +1 845-849-0339 for orders and inquiries.

As a Chinese restaurant providing meal delivery, Great Wall likely offers a standard menu of Chinese dishes. However, recent customer reviews express significant dissatisfaction with their delivery service and customer interactions.

One customer described their experience as the "worst delivery service ever," mentioning ordering multiple items. Another customer reported being quoted a much higher price than expected, with the explanation that it was what the cash register indicated. Despite this, they proceeded with the order due to hunger. This customer further stated that the restaurant substituted an item without informing them, leading to a situation where the recipient could not eat the replacement. Upon calling, the restaurant allegedly insisted that the substituted item was what was ordered. They then offered a replacement only if the customer came to pick it up, and a refund under the same condition. The customer also reported being told there was no manager available and that the person they spoke with "screamed and yelled" at them, talked over them, and hung up on them, concluding that the restaurant takes advantage of delivery customers.

Another review highlighted a specific and unusual delivery practice: customers are reportedly required to walk to the parking lot to receive their delivery, regardless of the order total. This customer stated that no other Chinese restaurants they use have this policy and indicated they would not order from Great Wall again or recommend the business due to this inconvenience.

Based on these recent customer reviews, local users in Poughkeepsie, NY considering ordering meal delivery from Great Wall should be aware of potentially problematic delivery service, including unexpected pricing, incorrect substitutions without notification, refusal to provide refunds or replacements without customer pick-up, and unusual delivery procedures requiring customers to go to the parking lot. Additionally, there are serious concerns raised about the customer service, including allegations of rude and unprofessional behavior over the phone. Due to these negative experiences reported by multiple customers, it is advisable for potential customers to exercise caution when considering ordering from Great Wall.

No information regarding the environment of the restaurant itself or any promotional offers for their meal delivery service is available in the provided reviews. Potential customers may want to inquire about their current policies and menu directly, keeping in mind the reported issues with their delivery service and customer interactions.