Find My Perfect Chinese Restaurant Near Me

Considering Great TSO in West Hartford? Read Recent Customer Experiences
  1. Chinese Food
  2. Chinese Restaurant
  3. Connecticut
  4. Hartford County
  5. West Hartford
  6. Chinese Restaurant in Park Road
  7. Great TSO

Great TSO

54 reviews

Hours

Monday, 11:00 AM - 10:00 PM
Tuesday, 11:00 AM - 10:00 PM
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 11:00 AM - 11:00 PM
Sunday, 12:00 AM - 10:00 PM

About Great TSO

Great TSO is a Chinese restaurant located at 278 Park Rd #B, West Hartford, CT 06119, USA, offering meal delivery and takeout services. They can be contacted at (860) 232-7668 or +1 860-232-7668.

Recent customer reviews for Great TSO present a range of experiences. One review from 2022 describes the food as "fresh, delicious and perfectly seasoned," specifically praising the House chow mei fun and fried calamari. The customer noted generous portions with ample protein and mushrooms and appreciated the restaurant's accommodation of their ingredient allergy. They expressed a desire to order from there frequently.

However, a more recent update from the same customer indicates a significant decline in food quality. They mentioned that after being a frequent customer, they stopped ordering due to changes in preparation, with the chow mei fun and fried calamari no longer meeting their previous standards. They found the food to be "extremely underwhelming" in their last few visits and had not eaten there in over a year.

Another recent review describes a highly negative experience concerning both food quality and customer service. The customer ordered well-done chicken wings and house rice (no pork) for pickup. Upon arrival, there was an issue regarding the absence of pork in the rice. Upon getting home, the customer found the chicken wings to be large drumsticks that were pink and raw inside, despite being fried on the outside. When they contacted the restaurant to express their concern and request a refund, they reported being met with argumentative behavior from the owner and, allegedly, her husband. The customer claims they were banned from the restaurant following this interaction and strongly advises others not to eat there due to the "rude, nasty, scary aggressive owners" and the poor food quality.

Based on these reviews, potential customers should be aware of the conflicting experiences, with some praising the food in the past while more recent feedback highlights significant issues with food quality and customer service.

Great TSO Location

278 Park Rd #B, West Hartford, CT 06119, USA

Customer Reviews

3.0
54 reviews
A
Alejandra Reuhel
Mar 26, 2024

I’ve ordered a few times from them (delivery) and the food is fresh, delicious and perfectly seasoned. Last night I ordered the House chow mei fun and fried calamari and they were both so tasty. Portions are generous and there was a lot more protein and mushrooms under the noodles. I kept finding more pork, chicken and shrimp, so they are not stingy when it comes to that. They’re also accommodating to my ingredient allergy, so I can enjoy my food without fear. I’d eat from there every day if I could. (2022) Update: I’ve eaten here more times than I can count, but at some point I stopped because they must have changed the cook or something. I used to love the chow mei fun and the fried calamari (in my photos), but the last few times, I was disappointed. The food was not prepared the same, and the calamari had no veggies or lettuce. I have not eaten there in over a year because the food was extremely underwhelming the last few times I went. Very sad, this used to be one of my favorites.

B
Blue&pookie Lipscomb
Dec 27, 2022

This place should be ashamed of their self to have such a great store front and be wasted with rude , nasty , scary aggressive owners. I ordered WELL done chicken wings and house rice no pork for pick up and when getting their I asked there was no pork in the rice she got aggravated I apologized and when getting home I cracked open my ONE chicken wing and rest were unappetizing giant drum sticks… (we all know what I’m talking about) pink to the bone … fried. Outside but raw as can be inside . Called to let her know my concern she in English and gibberish argued she fried for 20 mins. Then I let her know I’ll bring back the food for a refund. she dissected the bag like we had sprayed Covid fluid on it only to make sure all items were there not to make right or address the concern about well done wings being RAW. Her husband (I assume) argued it was okay to eat. She BANNER me from ever back eating Chinese … i assume from there hahaha I wasn’t rude to this establishment simply wanted to give them a try and will always remember how I was treated me and will continue to share not to eat or support their nasty entitlement

D
D H
Jul 16, 2017

Great TSO = GREAT FOOD, place may not look high end especially for West Hartford but packs a punch in quality and flavor and these folks are open longer than the other lazy places. I uploaded the menu as 99% of restaurants in CT don’t know the internet exists lol.

T
T
Feb 01, 2024

IF YOU WANT HAIR IN YOUR FOOD, EAT HERE! This is the WORST Chinese restaurant I ever had! Super rude on the staff, I found a hair in my food and asking to speak to the owner, staff hang up the phone. After few calls, owner finally picks up the phone and even worst, he yell at me! Excuse me? I am spending my money here, and found a hair in my food! Yes, HAIR IN MY FOOD! and ask for an explanation. What a Terrible experience!

K
K J
Jun 10, 2023

I have ordered food here a number of times, and each time I receive it, I have nothing but positive comments. The MENU is extensive which shows you the cooks knowledge of various regional cuisines. She is always very pleasant when I come in, give this place a try - you will like the food.

MORE