Great China Chinese Restaurant

Great China Chinese Restaurant is located at 2416 S 77 Sunshine Strip in Harlingen, Texas, serving the local community with a variety of Chinese dishes. As a Chinese restaurant in the area, it aims to provide a dining option for those seeking familiar Asian cuisine. However, recent customer reviews present a starkly contrasting view of the dining experience at this establishment, highlighting both significant negative issues and some positive aspects.

One particularly alarming review describes a thoroughly negative experience. The customer stated that the food was "absolutely disgusting" and, more concerningly, reported that their son was served raw chicken. This is a severe food safety hazard and indicates a critical failure in the kitchen's cooking and quality control processes. The customer mentioned attaching a picture as evidence, underscoring the seriousness of this claim. Upon bringing this to the manager's attention, the response was reportedly a dismissive "ok well I’ll notify the cook," which suggests a lack of immediate concern or appropriate action regarding a serious food safety issue.

The same reviewer also expressed dissatisfaction with the handling of the situation regarding the raw chicken. After this discovery, understandably, no one at the table wanted to eat further. When the bill arrived, only the plate associated with the raw chicken was discounted by 10%. The customer felt this was unfair, especially as it was their son's first and only plate. Upon requesting the dish to be entirely removed from the bill, the server allegedly became rude, mentioning the presence of cameras and implying the customer was lying about their son not eating anything else. This accusation further exacerbated the negative experience, leaving the customer feeling upset and hungry and strongly advising others to "STAY AWAY FROM THIS PLACE." This review highlights not only serious food safety concerns but also deeply troubling aspects of the customer service and management's response to critical issues.

In contrast, another more positive review offers a different perspective, although it still notes some shortcomings. This customer described their second visit as having "good, but not great" food, suggesting a level of satisfaction but not exceptional quality. The service, however, was praised as "good," specifically mentioning an employee named Yesenia who was commended for taking care of her tables with a "beautiful (a servents heart) heart." This positive feedback about a specific staff member indicates that there might be individuals at Great China Chinese Restaurant who are providing commendable service.

The same reviewer also commented on the physical aspects of the restaurant, noting that the restrooms and overall restaurant were in "good shape," implying a satisfactory level of cleanliness and maintenance. Additionally, they found the prices to be "in good shape," suggesting that the cost of dining at Great China Chinese Restaurant is reasonable. Based on these aspects, this customer stated that they "definitely will come back," indicating that despite the food not being exceptional, other factors like service, cleanliness, and price point were sufficient to warrant a return visit.

The stark contrast between these two reviews makes it challenging to form a definitive overall assessment of Great China Chinese Restaurant. The report of raw chicken is exceptionally concerning and raises serious questions about food safety protocols and kitchen management. Such an incident can have severe health consequences and should not be taken lightly. The dismissive response from the manager, as described in the negative review, further compounds these concerns about the restaurant's commitment to customer safety and satisfaction.

On the other hand, the positive review suggests that there are aspects of Great China Chinese Restaurant that some customers find satisfactory, such as the service provided by certain staff members, the cleanliness of the facilities, and the pricing. This indicates that the restaurant might have some redeeming qualities or that experiences can vary significantly depending on the visit.

For local users in Harlingen, TX, who are considering dining at Great China Chinese Restaurant, it is crucial to weigh these contrasting experiences. The severe food safety issue reported in one review should be a significant factor in their decision-making process. While the other review offers a more moderate perspective, the potential risk associated with improperly cooked food cannot be ignored.

Given the limited information, there are no details available regarding the environment or ambiance of the restaurant beyond the mention of the restrooms and overall restaurant being in "good shape." Similarly, there is no information about services such as takeout or delivery, nor are there any promotional offers mentioned in the provided reviews. Potential customers may need to contact the restaurant directly at (956) 423-8885 or +1 956-423-8885 to inquire about these aspects.

In conclusion, Great China Chinese Restaurant in Harlingen, TX, presents a mixed and concerning picture based on recent customer feedback. While one reviewer praised the service, cleanliness, and prices, the other reported a severe food safety incident involving raw chicken and a dismissive response from management, coupled with rude service. Local users should exercise extreme caution and carefully consider the potential risks highlighted in the negative review before choosing to dine at this establishment. It would be prudent to seek more recent reviews or perhaps consider alternative Chinese restaurants in the Harlingen area with more consistently positive feedback, especially regarding food safety and quality.