Grand China

If I could rate this 0 stars I would. I’ve never experienced something like this in my life. I’ve worked in customer service and in restaurants so I’d like to think I’m pretty understanding and empathetic. My family always orders from here and we’ve never had an issue. Tonight we ordered a few things but I had a pizza roll and small veggie fried rice. When I got to the bottom of pint and took my next bite, something was hard. At first I thought it was an overcooked vegetable. No…what I pulled out of my mouth was the tip of a fingernail. A long one at that. I took the pint over to the restaurant with the fingernail back in it and showed the woman working the register what it was. Her first response was “no one here has long nails”, argued with me about it and tried to give me $6 dollars when we ordered $40 worth of food. The right thing to do would have been to refund the meal and apologize. She refused. I’m disgusted and we wont be ordering from here again. I hope everyone thinks twice before ordering from here.

Zero stars if I could ...Used to be our favorite Chinese Takeout now we will NEVER purchase from them again. They must have changed owners since everyone from the rude person who answers the phone to the clueless delivery guy are different. The delivery guy rings the bell and runs, leaving your food there. The girl who takes the order is rude. Prior to this time, we ordered Egg Foo Young but did not get the white rice. Gave them another chance today, and AGAIN NO WHITE RICE or Egg Roll. And that's not the worst part. I asked for boneless ribs with extra sauce and they said they never had sauce, when it ALWAYS had sauce. Been ordering there for years since my kids were small. Once we got the order, there was a long, white hair intertwined in the extremely dry ribs. We called and the "manager", who spoke as of it was scripted, said he would send back the delivery guy with a replacement and to send back the boneless ribs with the hair so he could "show his chef". I was so disgusted I couldn't eat but chose ribs instead of boneless as a replacement. The delivery guy returned and looked at the container of ribs wondering why I gave them back. Again, they did not send the rice. We called again. They did not understand why I was calling back and after saying my meal did not come with rice, which it did, said they would send back the same delivery guy. A few minutes later, we got a call back from someone we had a very difficult time understanding, demanding we send back lo mein that she "thinks" she put in our bag, which she did not. She was very argumentative and refused to send the delivery guy with the rice unless we sent back the lo mein, which we DID NOT ORDER, RECEIVE OR HAVE. Then she said it was too busy for him to come back out so they will give us the white rice next time. There will not be a next time. The error was NOT ours. You need to learn how to deal with your customers because this is not it. The food quality has gone down significantly as well.

If I could give this place zero stars, I would. The fried rice was bland, lacking any flavor, and had a burnt aftertaste that was hard to ignore. The fried chicken wings were a big disappointment—soggy, lacking any crunch or flavor, and they had an unappetizing yellow tint that made me question their freshness. Save your money and do yourself a favor by choosing somewhere else to eat!

I would give it zero stars. This place is a joke. My food never was delivered. I’ve called three times to ask about it. I was hung up on several times. Please don’t waste your time here

Ordered the curry chicken. So good! Service was good. Nothing to complain about. Store on the other hand is messy. They don’t seem to care about it be inviting.