Grand China

Welcome to Grand China, a Chinese restaurant located at 1457 E Cone Blvd in Greensboro, North Carolina. As a part of the local Chinese Restaurant category, Grand China offers a variety of Chinese dishes to the community. Based on recent customer feedback, Grand China appears to have a strong connection to its local community and a notable atmosphere, although experiences with the food and service seem to vary.

One of the standout features of Grand China, according to a recent reviewer, is its deep connection to the community. This customer particularly appreciated the restaurant's atmosphere, mentioning the presence of pictures on the wall featuring local patrons. This personal touch suggests that Grand China has cultivated a welcoming and familiar environment for its regular customers, fostering a sense of belonging and community spirit within the establishment. This focus on community connection could be a significant draw for local residents seeking a restaurant with a neighborhood feel.

This reviewer also shared their experience with specific menu items. They ordered chicken wings, drawn in by a sign claiming them to be the "best wings in town," and pork fried rice. While they found the restaurant to be "overall a good restaurant" with "plenty of space to sit" and were "glad I stopped by," their assessment of the food was somewhat mixed. They noted that the chicken wings were "fried too hard" and the taste was "average." The pork fried rice was described as "pretty standard." This suggests that while the overall experience was positive enough for this customer, the specific dishes they tried did not particularly stand out in terms of flavor or preparation.

In contrast to this generally positive, albeit nuanced, review, another customer shared a significantly negative experience. This reviewer focused on a specific dish, the "egg foo yong vegetable," which was prepared with mushrooms, onions, and a substantial amount of broccoli. This customer found the dish to be "disgusting" and expressed strong dissatisfaction with the vegetable combination used, suggesting that the restaurant should inform customers about these ingredients in advance. This highlights a potential issue with menu transparency or a divergence from typical expectations for a vegetable egg foo yong dish.

The negative experience of this reviewer was compounded by issues with customer service. They recounted that when they expressed their dissatisfaction to the "boss," the response was simply a dismissive look, and the restaurant was unwilling to provide a refund. This lack of resolution and perceived poor customer service led to the customer deciding never to eat at Grand China again and motivated them to share their negative experience through a review. This incident raises concerns about the restaurant's approach to handling customer complaints and its commitment to ensuring customer satisfaction.

Further detailing their negative experience, this customer also mentioned ordering chicken fried rice, which they found equally disappointing, noting that it contained only "three pieces of chicken." This reinforces the negative impression of the food quality and potentially the value offered at Grand China, at least in the case of the dishes this particular customer ordered.

Considering these two recent reviews, it is evident that experiences at Grand China can vary significantly. One customer appreciated the community atmosphere and found the restaurant generally good, despite average wings and standard fried rice. The other customer had a decidedly negative experience with a specific dish and the customer service received, leading to a strong aversion to the restaurant.

For local users considering dining at Grand China, it is important to take these contrasting experiences into account. The restaurant's connection to the community and its unique atmosphere, highlighted by the pictures of local patrons, could be a significant positive factor for those seeking a neighborhood establishment with a personal touch. The availability of ample seating also suggests that it can accommodate a good number of diners.

However, potential drawbacks include the possibility of inconsistent food quality, as indicated by the "average" wings and the "disgusting" vegetable egg foo yong. The preparation of certain dishes, such as the egg foo yong with a large amount of broccoli, may not align with all customers' expectations, and the lack of clear menu descriptions could lead to dissatisfaction. Additionally, the negative experience with customer service, particularly the handling of a complaint and the refusal to offer a refund, is a serious concern that potential customers should be aware of.

Given these mixed reviews, local users might want to approach Grand China with cautious expectations. If the community atmosphere is a primary draw, it might be worth a visit to experience this aspect firsthand. However, it would be prudent to inquire about the ingredients and preparation methods of dishes, especially if you have specific preferences or expectations. The experience with the chicken wings suggests that popular items may not always meet the highest standards, and the issue with the chicken fried rice indicates potential inconsistencies in ingredient portions.

To gather more information, local users can contact Grand China directly at (336) 375-1688 or their mobile number +1 336-375-1688 to ask about their menu, preparation methods, and any current specials. Speaking with the staff might provide further insight into their service approach and allow you to address any concerns raised by the recent reviews. Visiting the restaurant to get a sense of the atmosphere before ordering might also be beneficial, especially if the community connection aspect is appealing to you.

In conclusion, Grand China in Greensboro, NC, is a Chinese restaurant with a notable community atmosphere that some local patrons may find appealing. However, recent reviews indicate potential inconsistencies in food quality, with some dishes receiving average or negative feedback. Additionally, a reported negative experience with customer service is a factor that potential diners should consider. Local users are advised to weigh these points and perhaps gather more information before deciding to dine at Grand China.