Golden Wok

Welcome to Golden Wok, a Chinese restaurant located at 3647 Sunset Ave in Rocky Mount, North Carolina. As a Chinese restaurant serving the local community, Golden Wok offers a variety of Chinese dishes for both takeout and potential dine-in customers. Situated on Sunset Avenue in Rocky Mount, it aims to provide a convenient option for those seeking Chinese cuisine.

Customer reviews for Golden Wok paint a concerning picture of both the food quality and the customer service. One reviewer described their food as "horrible" and "over cooked." Their dissatisfaction was so strong that they reportedly threw away the entire tray of food, anticipating a refusal of a refund. This customer also noted that their total bill was $40 for two people, and both individuals were dissatisfied with their meals, leading to a firm decision not to return to Golden Wok in the future.

This feedback raises significant concerns about the culinary standards at Golden Wok, suggesting potential issues with food preparation and quality control. The high cost for a negative experience further compounds the dissatisfaction expressed by this customer.

Another reviewer detailed a deeply unpleasant encounter with the staff during a takeout order pickup. Upon entering the restaurant, the customer believed a staff member at the counter was addressing them and informed her that they were there to pick up a to-go order they had placed. The staff member allegedly responded rudely, abruptly stating that she was waiting on another customer. The reviewer described the staff member's mannerisms as "uncalled for," including an eye roll, and felt they were treated as if they were trying to cut in line and being reprimanded. When the customer attempted to clarify that they had thought the staff member was speaking to them and that their order had already been placed, the staff member reportedly became even more abrasive, cutting them off with a dismissive hand gesture and reiterating that she would attend to them after the other customer's order. As a result of this interaction, the reviewer chose to leave the restaurant without their order.

Following this in-person encounter, the customer called the restaurant to express their dissatisfaction with the way they had been spoken to and to offer an opportunity for the situation to be rectified. However, the reviewer stated that the staff member on the phone responded by yelling and displaying further attitude. This series of negative interactions led the reviewer, who had previously considered Golden Wok their "go to place for Chinese," to vow never to return.

These reviews highlight severe issues with customer service, characterized by rudeness, abrasiveness, and a lack of professionalism. Such behavior can significantly deter customers, regardless of the food quality. The combination of poor food quality and hostile customer service, as described in these accounts, suggests a problematic operational environment at Golden Wok.

Based on the available reviews, specific details about the environment of Golden Wok are limited. One reviewer mentioned walking into the restaurant to pick up a to-go order, implying a physical location with a counter area for order processing. However, there is no description of the dining area, ambiance, cleanliness, or overall atmosphere of the establishment. The focus of the negative feedback is primarily on the food and staff interactions, rather than the physical surroundings.

The services offered by Golden Wok include takeout, as both reviewers were either picking up a to-go order or had intended to. The fact that a customer considered it their "go to place" suggests that dine-in service might also be available, although this is not explicitly confirmed in the negative reviews. Customers can place orders by phone at (252) 937-9871 or via mobile at +1 252-937-9871. However, the negative experience with phone communication in one review indicates that the quality of service may vary even during phone interactions. Information regarding delivery services is not provided in the reviews, so potential customers would need to inquire directly with the restaurant about delivery options, if any.

The features of Golden Wok, based on the limited and negative feedback, do not present a positive image. The food was described as "horrible" and "over cooked" by one customer, indicating a lack of quality in their culinary offerings. The customer service, as detailed by the other reviewer, was characterized by extreme rudeness and unprofessionalism. There are no positive features highlighted in the provided reviews that would typically attract customers to a Chinese restaurant.

Promotional information is not included in the provided customer reviews. Given the strongly negative feedback regarding food and service, it is unlikely that potential customers would be swayed by promotions without an assurance of improved quality and customer care. To inquire about any current specials or discounts, individuals would need to contact Golden Wok directly using the provided phone numbers, but the reported negative phone interaction might deter them from doing so.

In conclusion, the recent customer reviews for Golden Wok in Rocky Mount, NC, paint a very unfavorable picture. Issues with overcooked and horrible-tasting food, coupled with extremely rude and unprofessional customer service, are significant red flags. Both reviewers expressed strong dissatisfaction and vowed not to return. Potential local users should be aware of these serious concerns when considering Golden Wok for their Chinese food needs. The lack of positive feedback regarding the environment or any specific features further contributes to a negative overall impression. Without substantial improvements in both food quality and customer service, it is difficult to recommend Golden Wok based on the information available. For any inquiries about their menu, services, or potential promotions, contacting the restaurant directly at (252) 937-9871 is possible, but the reported negative phone interaction should be kept in mind.