Golden Town

Welcome to Golden Town, a Chinese restaurant located at 256 Hampton Avenue in Fairfax, South Carolina. As part of the local Chinese Restaurant category, Golden Town presents a mixed picture based on recent customer reviews. While one customer praises the generous portions and value for money, another reports significant issues with food quality and customer service. This introduction aims to provide an objective overview of Golden Town based on the available feedback, highlighting both its potential strengths and areas where it may fall short.

Information regarding the specific ambiance or dine-in environment of Golden Town is not detailed in the provided reviews. The focus of the feedback revolves primarily around the food quality, portion sizes, pricing, and customer service aspects. Therefore, potential customers looking for information about the restaurant's decor or atmosphere will need to visit the location or seek additional online reviews for such details.

The services offered by Golden Town likely include both dine-in and takeout options, as is typical for many Chinese restaurants. The provision of a local phone number, (803) 632-3038, and a mobile phone number, +1 803-632-3038, facilitates placing orders for pickup and making inquiries. One positive review mentions the large amount of food received, suggesting that their takeout portions are generous. However, the negative review describes an issue with a returned dish, indicating that while they likely handle customer concerns, the resolution may not always be satisfactory to the customer.

One of the key features of Golden Town, according to one customer, is the exceptional value it offers. They state, "So the price is going to look expensive until you get your food and then you will be more than pleased with all of it. The food was awesome and the amount of food is even better." This suggests that while the initial price might seem higher than expected, the quantity of food provided is substantial, potentially making the cost per serving very reasonable. This reviewer even mentioned that they "ate for two days on what we would have only had one meal at any other place," emphasizing the generous portions. For customers prioritizing value and quantity, Golden Town might be an appealing option.

However, another customer's experience presents a significant contrast. They reported a negative experience with both the dumplings and the honey chicken combination platter. Regarding the dumplings, they noted that "the sauce was very watery and didn’t stick to the dumplings at all." While they initially considered this a minor issue, their experience with the honey chicken was far more concerning. They described the chicken as tasting "spoiled and sour" to the point where they "couldn’t swallow it" and had to spit it out. This raises serious questions about food quality and freshness for at least one of their dishes.

The negative review also highlights significant issues with customer service. When the customer returned the honey chicken and requested a replacement, their request was denied. The cashier reportedly insisted that the chicken was good based on feedback from other customers and allegedly pretended not to understand when a refund was requested. This lack of resolution and the apparent dismissal of the customer's concern are significant drawbacks. The reviewer explicitly advises others to "please do not waste your money on the honey chicken" and cautions about potential difficulties in obtaining a refund.

Currently, there is no information available in the provided reviews regarding any specific promotional offers or discounts at Golden Town. Restaurants often have daily specials or combination meals, but these are not mentioned in the limited feedback. Customers interested in potential promotions should inquire directly with the restaurant by calling (803) 632-3038.

In conclusion, Golden Town in Fairfax, SC, appears to be a Chinese restaurant that offers substantial portions of food, which one customer found to represent great value. However, there are also significant concerns raised by another customer regarding the quality of certain dishes, specifically the honey chicken, which was described as spoiled. Additionally, the negative review details a troubling experience with customer service, including a refusal to offer a replacement or refund for the problematic dish and alleged avoidance of communication regarding a refund. Potential customers should weigh the reported benefits of large portions and value against the serious concerns about food quality and customer service when considering Golden Town. It might be prudent to inquire about the freshness and preparation of specific dishes before ordering, especially the honey chicken, and to be aware of the potential challenges in resolving issues should they arise.