Find My Perfect Chinese Restaurant Near Me

Golden Phoenix in Los Angeles: Proceed with Caution Based on Customer Reviews
  1. Chinese Food
  2. Chinese Restaurant
  3. California
  4. Los Angeles County
  5. Los Angeles
  6. Westchester
  7. Chinese Restaurant in West Manchester Avenue
  8. Golden Phoenix

Golden Phoenix

132 reviews

Golden Phoenix Photos

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Hours

Monday, 11:00 AM - 10:00 PM
Tuesday, 11:00 AM - 10:00 PM
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, 11:00 AM - 10:00 PM

About Golden Phoenix

Golden Phoenix, located at 5565 W Manchester Ave in Los Angeles, CA, is listed as a Chinese restaurant. However, recent customer reviews paint a concerning picture of the establishment.

Multiple reviewers reported severely negative experiences. One customer described an "absolutely horrible experience" involving a wrong delivery, being asked to drive a significant distance for a replacement, receiving food that had been sitting for a long time, and a refusal to refund without another long drive. They cited a complete lack of customer service and vowed never to return.

Another reviewer found the food to be "incredibly expensive and not even that good," stating they would give zero stars if possible. An update from this reviewer clarified that the location is essentially a storage unit with a locked gate, operating as a takeout-only service where customers cannot enter. This suggests the initial delivery error was likely due to the restaurant staff giving the wrong order to the driver. Despite eventually receiving a refund after manager intervention, this customer described the food as "very close to inedible," with one dish resembling "a pile of dog vomit."

A long-time former customer recounted a history of frequent order mistakes that led their workplace to stop patronizing Golden Phoenix. A recent attempt to revisit resulted in further order errors, with one customer being yelled at for requesting order correction. They described their "spicy beef" as tasting like fish and having a very small portion. This reviewer also strongly advised against going to Golden Phoenix and stated they would never return.

Based on these consistent and severe negative reviews concerning customer service, food quality, order accuracy, and even the nature of the physical premises, potential local users should exercise extreme caution when considering Golden Phoenix. No positive aspects or information regarding the environment, services beyond takeout, features, or promotions could be gleaned from these reviews.

Golden Phoenix Location

5565 W Manchester Ave, Los Angeles, CA 90045, USA

Customer Reviews

3.0
132 reviews
T
Tryst
Dec 17, 2024

Absolutely horrible experience. Forced us to drive 40 minutes round trip to the restaurant after the driver delivered the wrong order. Without telling us, gave us food that had been sitting there for an hour and a half, when we called back to complain he told us to microwave it. Refused to refund our money unless we drove another 40 minutes to return it. No concept of customer service. Never again. The food was incredibly expensive and not even that good. Would give zero stars if I could. Update: About 30 minutes after I posted this review, the restaurant manager called back and agreed to refund our money. He continued to blame the problem on the driver, on us, on anyone but himself, but he did refund the money. To note, anyone posting here about the ambiance inside the restaurant isn't posting about the right business. This place is basically a storage unit with a locked gate. The man opens the gate and gives the food, you can't go inside, meaning HE gave the driver the wrong food. Despite the refund, unfortunately, I can't change the rating. The food was very close to inedible. I ate a small portion of mine and ended up throwing the rest away. It tasted pretty bad and looked worse. My husband ate his, but only because he was starving after waiting 3 hours to get this issue sorted out. He paid $30 for a pork chop that looked like a pile of dog vomit.

G
Gabe
Mar 02, 2024

I have been a long time customer and my work used to go here all the time on our lunch break. They have messed up our orders a countless number of times so we stopped going there. Today I decided to give it another try, but wow, what a mistake. They got our orders wrong and when we explained to them that no one ordered there dry chicken and no one ordered rice they lady screamed at me for asking her to correct my order. My “spicy beef” tasted like fish, and I barely got any of it when it is supposed to be half. I DO NOT recommend going here. I will never come again.

P
Peaceful Lover
Nov 14, 2024

We did a pickup up from here. The food was exceptional We ordered low mein, mixed rice and orange chicken. Everything was so favorable. We will definitely be going their again

J
Julian Caviedes
Nov 21, 2024

Ordered on uber eats expecting thin pan fried crispy noodles with gravy and got basically damn near udon noodles with black sauce and bullshit. Waste of $30

M
Michael Barajas
Mar 09, 2025

Attempted to order through Uber eats only to have the order cancelled 20 minutes later. They claim to be 24 hours on there. Update your hours

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