Golden Mountain Restaurant

Welcome to Golden Mountain Restaurant, a Chinese restaurant located at 27910 Chardon Road in Willoughby Hills, Ohio (OH 44092), USA. As a member of the local Chinese Restaurant category, Golden Mountain Restaurant stands out as a generational family business, having served the community for what appears to be over two decades. You can reach them at (440) 943-2997 or via mobile at +1 440-943-2997 to inquire about their menu, operating hours, and the availability of dine-in, takeout, or potential delivery services.

Customer reviews for Golden Mountain Restaurant offer a look at the varied experiences of diners. One long-time customer, who had not visited in many years but remembered the restaurant from their teenage years, was pleasantly surprised to find it still in operation, now under the management of the son of the original owners. This speaks to the restaurant's longevity and its roots as a family business within the community. During their recent visit, this reviewer ordered the large Won Ton soup, which they found to be "very good" and notably hot in temperature. They also enjoyed the house special lo mein, which included shrimp, pork, chicken, and beef, describing it as "piping hot." This customer noted quick seating, fast food delivery to their table, and a clean restaurant environment. They also observed large portion sizes and a significant number of customers placing takeout orders, with the dining room filling up during their visit. Overall, this reviewer had a positive experience, recommending Golden Mountain Restaurant and mentioning the availability of lunch specials.

In contrast, another customer reported a significantly negative experience. They found the food to be "fair at best" and the service "almost non existent," especially considering they were the only customers present initially. This reviewer also stated that the place "could use a good thorough cleaning." An edit to their review further detailed instances of being ignored while trying to get service, having to ask multiple times for a drink (a can of diet coke), and eventually needing to approach the counter to get their check after being ignored twice. They also mentioned having to get a second soda themselves due to the lack of attentiveness. This customer explicitly described the restaurant as "dirty" and the service as "bad," advising the restaurant to address these issues rather than making excuses. They also noted leaving no tip due to the poor service and the condition of the establishment.

These contrasting reviews paint a complex picture of Golden Mountain Restaurant. While one long-time patron experienced good food, quick service, a clean environment, and large portions, another recent customer reported subpar food, extremely poor service, and a dirty restaurant. This discrepancy suggests potential inconsistencies in the restaurant's operations or perhaps different standards and expectations between the reviewers.

Considering the environment, one reviewer found the restaurant to be "very clean," while the other explicitly stated that the "place could use a good thorough cleaning" and later referred to it as "dirty," even mentioning "cobwebs." This stark contrast indicates a significant difference in the perceived cleanliness of the establishment, which could greatly impact a customer's dining experience. The long-time customer's positive comment might reflect a past standard, while the negative review suggests a potential decline or inconsistency in maintaining cleanliness.

In terms of services, the first reviewer noted quick seating and fast food delivery to their table, along with attentive service. They also observed a busy takeout business. However, the second reviewer experienced "almost non existent" service, being ignored multiple times and having to take initiative to get basic service needs met. This significant difference in service quality is a crucial point for potential customers to consider. It is possible that service levels vary depending on staffing, the time of day, or whether the focus is more on takeout orders, as suggested by the first reviewer's observation of many takeout customers.

Features of Golden Mountain Restaurant appear to include its longevity as a family-run business, now in its second generation. The restaurant seems to be known for serving large portions, as mentioned by the positive reviewer. The menu includes standard Chinese-American fare, with the house special lo mein containing a variety of meats (shrimp, pork, chicken, and beef) being one of the highlighted dishes. The availability of Won Ton soup and lunch specials were also mentioned by the satisfied customer. However, the inconsistent food quality (one "very good," the other "fair at best") and the starkly contrasting experiences with service and cleanliness make it difficult to definitively identify the restaurant's consistent features.

The first reviewer mentioned the availability of "Lunch specials," which could be a promotional aspect attracting customers during the daytime. However, no specific details about these specials (e.g., days offered, menu items, pricing) were provided. The lack of any other promotional information in the reviews suggests that potential customers would need to inquire directly with the restaurant to learn about any current deals or special offers.

In conclusion, Golden Mountain Restaurant in Willoughby Hills presents a mixed profile based on the available customer reviews. While it benefits from being a long-standing family business that offers large portions and potentially lunch specials, there are significant concerns raised about the cleanliness of the establishment and the consistency of its service. One long-time customer had a positive experience with good food and quick service, while another recent customer reported poor food quality, extremely inattentive service, and a dirty environment. Potential customers should weigh these contrasting experiences when considering Golden Mountain Restaurant. For the most up-to-date information on their menu, services (including dine-in, takeout, and delivery), and any current promotions, as well as to get a sense of their current standards of cleanliness and service, it is recommended to contact them directly at (440) 943-2997 or +1 440-943-2997.