Golden Ming

Welcome to Golden Ming, a Chinese restaurant located at 1178 US Rt 4A in Canaan, New Hampshire. As a local establishment within the Chinese Restaurant category, Golden Ming has apparently served the community for several years. However, recent customer reviews paint a concerning picture regarding the restaurant's service, particularly when taking phone orders and interacting with staff and management.

One long-time customer, who stated they had been patronizing Golden Ming for seven years and typically spent over $100 per order, expressed extreme disappointment with a recent experience. This customer reported that a phone call to place an order was met with "extreme rudeness." Feeling treated like a burden, the customer ultimately canceled their order and declared their intention not to return to Golden Ming in the future. This incident suggests a significant lapse in customer service etiquette, especially towards a loyal patron who has contributed a substantial amount of business over an extended period. The intensity of the customer's reaction, using strong terms like "rude! Rude! Rude!!" underscores the severity of the negative interaction.

In an update to their initial review, the same customer mentioned that they subsequently visited another local Chinese restaurant, "Men at Wok," where they spent $200 and experienced "super friendly" service and good food. This experience led them to declare Men at Wok as their new "go to spot," further emphasizing the negative impact of the poor service encountered at Golden Ming, which resulted in the loss of a high-value, long-term customer.

Another customer corroborated the issue of rude phone service. They recounted an attempt to place a phone order during which "the dude was wicked rude," making comments on their food choices and behaving as if the call was a waste of his time. This behavior is highly unprofessional and reflects poorly on the restaurant's customer service standards. In an attempt to address this issue constructively, the customer asked to speak with the manager. Upon explaining the situation, expressing concern that such behavior from a new staff member could negatively impact the restaurant's reputation and potentially lead to its closure due to negative local response, the manager's reaction was also concerning. Instead of addressing the service complaint, the manager reportedly kept asking what the customer wanted to order. When the customer reiterated that the purpose of the call was to discuss the staff member's behavior and its potential to harm the business they had previously loved ("I loved the Ming! :("), the manager allegedly hung up on them. This response from management is particularly troubling as it demonstrates a lack of concern for customer feedback and a failure to address serious service issues. It also suggests a dismissive attitude towards a customer who was genuinely trying to help the restaurant by pointing out a problem.

Based on these two recent and detailed customer reviews, a significant feature of the current customer experience at Golden Ming appears to be a serious problem with rude and unprofessional behavior from at least one staff member handling phone orders, and a concerning lack of responsiveness and even rudeness from the management when these issues are brought to their attention. This pattern of negative service interactions is a major red flag for potential customers and could indeed have the detrimental impact on the business that one reviewer feared.

The reviews do not provide any information about the restaurant's environment for dine-in customers, the quality of the food itself, or any specific features or promotional offers. The sole focus of the recent feedback is on the negative aspects of the phone order service and the interaction with management. Therefore, it is impossible to provide an objective introduction that includes details about the ambiance, food quality, or any positive attributes based on this recent information. The absence of any positive comments in these recent reviews, especially from a long-term loyal customer, is noteworthy.

For local users in Canaan, NH, considering Golden Ming for their Chinese food needs, it is essential to be aware of these recent reports of extremely rude phone service and unhelpful management. If you plan to place a takeout order by phone, you might encounter similar issues. If you are considering dining in, there is no recent feedback available to gauge the experience. Given the severity of the service complaints, it might be prudent to consider alternative options in the area, as one former loyal customer has already done. If you still wish to try Golden Ming, perhaps placing an order in person might mitigate the risk of experiencing rude phone service, but the reported management response to service complaints remains a concern. Golden Ming is located at 1178 US Rt 4A in Canaan, NH, and their phone number is (603) 523-7979 or +1 603-523-7979. However, based on recent feedback, you might want to approach with caution.