Golden House Restaurant

Golden House Restaurant is a Chinese restaurant located at 129 S Broadway in Lawrence, MA 01843, USA. Serving the local community as a Chinese restaurant, Golden House can be contacted for orders or inquiries at (978) 688-0220 or via their mobile number +1 978-688-0220. For residents of Lawrence and the surrounding areas seeking a Chinese dining option, Golden House is one of the available establishments. However, recent customer feedback highlights significant concerns regarding both the food quality and the professionalism of the service.

Examining the customer reviews reveals several critical issues. One reviewer described the food as having a general taste of "over used oil" in both the rice and any fried items. They found the rice to be "very bland in flavor," with the oily taste being subtle yet overpowering due to the lack of other flavors. The General Gao chicken received mixed feedback; while one aspect of the taste was deemed good, the reviewer noted an occasional "gamy flavor or a chicken going bad flavor." They also felt the chicken was "a bit undercooked" and suggested it should be fried longer to address both the texture and the off-flavor. The combination plates were described as "very plain," and overall, the reviewer found the food to be "pricey for something not so fantastic," indicating a poor value proposition based on their experience.

Another customer shared a severely negative experience regarding the professionalism and customer service at Golden House Restaurant. They placed an order for delivery on Christmas at 4:30 PM and waited for an hour before calling to inquire about its status. They were informed that the restaurant was busy and had only one driver. When they asked for an estimated delivery time, the employee could not provide one. After waiting another hour (a total of two hours), the customer called again to speak with the owner. They overheard the owner instructing the employee to tell them to pick up the order if they were dissatisfied. When the owner finally spoke to the customer, he reportedly stated that he did not know the location of his driver and could not provide any further information. This complete lack of accountability and the dismissive attitude led the customer to vow never to order from Golden House again, stating that if a zero-star rating were possible, that is what they would give. They described the owner as not being a "people person at all" and questioned his suitability as a business owner. This review raises serious concerns about the reliability of the delivery service and the overall customer service practices at Golden House Restaurant.

Based on these two reviews, Golden House Restaurant appears to struggle significantly with both food quality and customer service. The food is described as oily and bland, with potential issues regarding the freshness and proper cooking of the chicken. The pricing is considered high relative to the perceived quality. Furthermore, the customer service experience described in one review is exceptionally negative, highlighting unprofessional behavior and a lack of concern for customer satisfaction, particularly regarding delivery issues. These accounts paint a concerning picture for potential local users considering Golden House Restaurant.

Information regarding the environment of Golden House Restaurant is not provided in the customer reviews. There is no mention of the restaurant's ambiance, décor, or whether it offers a dine-in option in addition to takeout and delivery. The focus of the reviews is primarily on the quality of the food and the service experienced during a delivery order. Without this information, local users cannot form an impression of the physical setting of the restaurant.

The services offered by Golden House Restaurant likely include takeout and delivery, as indicated by the negative experience shared by one customer who placed a delivery order. Whether dine-in service is also available is not mentioned in the reviews. The availability of phone and mobile numbers suggests that placing orders for pickup is also an option. However, the reported issues with the delivery service's reliability and the unprofessional communication from the staff and owner raise concerns about the overall quality of their service offerings.

Features of Golden House Restaurant that can be inferred from the reviews are limited and mostly negative. Their menu includes dishes such as General Gao chicken and combination plates. However, the quality of these items has been criticized for being oily, bland, and potentially undercooked or having off-flavors. The pricing is also noted as being high for the perceived quality. A significant negative feature highlighted is the unprofessional and unhelpful customer service, particularly in handling order delays and customer inquiries.

Currently, there is no information available regarding any promotional offers or discounts at Golden House Restaurant. The customer reviews focus entirely on their negative experiences with the food and service. Local users interested in finding out about any special deals, combo meals, or other promotions would need to contact Golden House Restaurant directly using the provided phone numbers. However, given the strong negative feedback, it might be prudent to consider these reviews carefully before placing an order, regardless of any potential promotions.

In conclusion, the recent customer reviews for Golden House Restaurant in Lawrence, MA, raise significant concerns regarding the quality of their food, which is described as oily, bland, and potentially having issues with freshness and proper cooking. Additionally, the customer service, particularly concerning delivery, is portrayed as highly unprofessional and unhelpful. The pricing is considered high for the perceived quality of the food. Information about the restaurant's environment is not available. While takeout and delivery services are likely offered, the reliability and professionalism of these services are questionable based on the provided feedback. There is no information about current promotions. Local users considering Golden House Restaurant should carefully weigh these negative reviews before making a decision.