Golden Dragon

Welcome to Golden Dragon, a Chinese restaurant located at 123 E Tremont Ave in the Bronx, New York. As a part of the "Chinese Restaurant" platform category, Golden Dragon aims to provide a variety of Chinese dishes to the local community. However, the limited information available consists entirely of negative customer reviews, which raise significant concerns about the restaurant's food quality, service, and business practices. Therefore, this introduction will primarily focus on objectively presenting the issues highlighted in these reviews to provide local users with a comprehensive understanding of the reported experiences.

Details regarding the environment of Golden Dragon are not provided in the customer reviews. Typically, a Chinese restaurant might offer a casual dining area for customers who wish to eat on-site, along with facilities for takeout and potentially delivery services. However, without any positive descriptions of the ambiance or cleanliness, it is impossible to offer an informed perspective on the restaurant's physical setting based solely on the available negative feedback.

In terms of services, Golden Dragon presumably offers standard Chinese restaurant services such as order taking (both in-person and via phone, as indicated by one reviewer's attempt to clarify an order), food preparation, and order fulfillment for dine-in or takeout. The availability of delivery services is not explicitly mentioned but is common for many Chinese restaurants. The phone numbers provided are (718) 716-6800 and +1 718-716-6800, which customers can use to place orders or make inquiries. However, one reviewer's experience of calling to clarify a menu item and subsequently being dissatisfied with the order raises serious questions about the accuracy of information provided and the restaurant's willingness to address customer concerns.

The customer reviews highlight several significant issues that potential local users should be aware of:

• Misrepresentation of Food Quality: One reviewer ordered a seafood combination that was advertised to include "real king crab meat" for $18. Upon receiving the order, they found it contained "imitation crab meat," along with "pin size lobster pieces" (approximately three), onions, and five broccoli pieces, with little else. When the customer called back to speak to the manager, they were allegedly told it was real king crab meat mixed with flour to prevent it from falling apart. The customer reported being denied a refund or exchange, describing the situation as "lies and scams" and strongly advising others not to order from this restaurant.
• Penny-Pinching Policies and Extra Charges: Another customer expressed extreme dissatisfaction with the restaurant's policy regarding sauces. They reported being told that toppings are not included with food and that any sauce, even seemingly standard accompaniments like BBQ sauce for wontons, must be ordered on the side for an extra charge. This was perceived as "penny pinching" and indicative of a decline in food quality and an increase in prices.
• Poor Food Quality: The second reviewer also stated that "their food is definitely not the same anymore, definitely not good anymore," suggesting a decline in the overall quality of the dishes served at Golden Dragon.
• Negative Staff Attitude: In addition to the issues with food and pricing, the second reviewer mentioned that "the lady always has a nasty attitude," indicating a potential problem with the customer service provided by at least one staff member.
• Lack of Resolution for Customer Issues: The first reviewer's experience of being denied a refund or exchange despite receiving a misrepresented order points to a lack of willingness to resolve customer complaints fairly.

Based on these two customer reviews, there are no positive features to highlight for Golden Dragon. The feedback is overwhelmingly negative, focusing on issues of deceptive food descriptions, poor food quality, unreasonable pricing policies for condiments, and negative staff attitude. These are serious concerns that potential customers should carefully consider.

Given the entirely negative nature of the provided reviews, there is no mention of any promotional information. It is highly unlikely that a restaurant receiving such feedback would be actively promoting its services. Local users would need to independently verify if Golden Dragon is currently offering any specials or discounts, perhaps by directly contacting the restaurant, although the reported customer service experiences might make this a less appealing option.

In conclusion, the available information paints a very negative picture of Golden Dragon in the Bronx. Customers have reported issues ranging from the misrepresentation of food ingredients and poor food quality to penny-pinching policies regarding sauces and negative staff attitudes, coupled with a lack of resolution for customer complaints. Based solely on this feedback, potential local users should exercise extreme caution when considering ordering from or dining at Golden Dragon. The reported experiences suggest significant problems with the restaurant's food, service, and business ethics. Without any positive reviews or information to counter these serious allegations, it is impossible to recommend this establishment. Local users may want to explore other Chinese restaurants in the Bronx that have received more positive feedback regarding their food quality, service, and overall customer experience. Contacting Golden Dragon directly at (718) 716-6800 or +1 718-716-6800 might provide further clarification, but the existing reviews suggest a high risk of dissatisfaction.