Golden Dragon

Welcome to Golden Dragon, a Chinese restaurant located at 2921 Battleground Ave B, Greensboro, NC 27408, USA. As a local Chinese restaurant in Greensboro, Golden Dragon aims to provide a variety of Chinese dishes for takeout and potentially delivery to the surrounding community. You can contact them at (336) 288-7941 or their mobile number +1 336-288-7941 to place an order or for any inquiries.

Customer reviews offer insights into the experiences at Golden Dragon. One reviewer shared a "Fantastic First Visit!" and highly recommended the General Tso's Chicken, describing it as crispy on the outside, tender on the inside, with a sauce that balances sweetness, tanginess, and a light spiciness. This positive first impression was further enhanced by the "kind, thoughtful service." The reviewer, who had called ahead regarding limited mobility, appreciated the staff bringing their order directly to their car with a smile. The food was reported to be hot, fresh, and delicious, leading this customer to declare Golden Dragon their new go-to for Chinese takeout, expressing gratitude for the easy and kind service.

However, another customer shared a less positive "Original review," stating that an order of scallion chicken combo was "horrible" and "extremely salty," tasting nothing like their previous experiences with the same dish at Golden Dragon. They described the chicken as soft but ruined by the overly salty sauce, deeming it inedible and a "waste of money." This customer initially gave a 2-star rating, hoping it was just an "off night."

Following this negative review, the customer provided an "Update," noting that the manager had called to offer a refund and a free scallion chicken meal for their next order. The reviewer appreciated the manager explaining that a new cook was the reason for the issue and for making an effort to rectify the situation. As a result, the rating was updated, with the intention of raising it to 4 stars once the refund was processed.

In a further "Update 2," the same customer confirmed that the manager had been "very thorough" in resolving the issue, providing a refund and confirmation of the transaction. Expressing great appreciation for the manager's efforts, the reviewer updated their rating to 4 stars and stated they looked forward to leaving a 5-star review on a future order.

Based on these reviews, Golden Dragon appears to have some standout dishes, with the General Tso's Chicken receiving high praise for its flavor and texture. The service is also highlighted as being kind and thoughtful, with at least one instance of exceptional accommodation for a customer with mobility issues. However, there seems to have been an instance of inconsistency in food quality, specifically with the scallion chicken being overly salty due to a new cook. The positive aspect is the manager's proactive and thorough approach to addressing customer concerns, offering refunds and future compensation to ensure customer satisfaction.

Information regarding the environment of the restaurant for dine-in customers is not provided in the reviews. Given the emphasis on takeout in the positive review and the nature of the issues raised in the negative review (which was a takeout order), Golden Dragon may primarily focus on takeout and delivery services. To ascertain if dine-in is available and to understand the restaurant's ambiance, it would be best to contact them directly.

The features of Golden Dragon seem to include a focus on preparing dishes fresh and hot for takeout. The positive review specifically mentions the food arriving in this condition. A potential feature, based on the manager's response to the negative feedback, is a commitment to customer service and a willingness to address and rectify issues promptly. The manager's explanation about a new cook suggests that they are aware of and responsive to factors that might affect food quality.

Promotional information is not explicitly mentioned in the provided reviews. However, the manager's offer of a free scallion chicken meal to the dissatisfied customer could be seen as a form of service recovery and a potential incentive for future business. To learn about any ongoing promotions, such as discounts on certain dishes, combination deals, or loyalty programs, it is recommended to contact Golden Dragon directly via phone.

In conclusion, Golden Dragon in Greensboro, NC, appears to be a local Chinese restaurant that is capable of delivering well-received dishes like their General Tso's Chicken and providing excellent, considerate service, particularly for takeout customers. While there may be occasional inconsistencies in food preparation, as highlighted by the issue with the scallion chicken, the management seems committed to addressing these issues and ensuring customer satisfaction. For local users in Greensboro seeking Chinese takeout, Golden Dragon is worth considering, especially given the positive feedback on their standout dishes and customer service. It might be prudent for first-time orders of specific dishes that have received negative feedback to be placed with an understanding that the restaurant is aware of past inconsistencies and has taken steps to improve.

To get the most accurate and up-to-date information about Golden Dragon's menu, services (including dine-in availability and delivery options), and any current promotions, please contact them directly at the provided phone numbers. This will allow you to inquire about their offerings and any specials they may have, ensuring a satisfactory experience.