Golden City Restaurant

Golden City Restaurant is a Chinese restaurant located at 4917 Glenway Ave in Cincinnati, Ohio (zip code 45238), USA. As a part of the Chinese Restaurant category, Golden City aims to provide a variety of Chinese dishes to the local community. They can be contacted at (513) 251-7702 or via their mobile number +1 513-251-7702 for inquiries or to place an order.

However, recent customer reviews available online indicate significant issues with order accuracy at Golden City Restaurant, particularly for orders placed through third-party delivery services like Uber Eats, as well as potentially for in-person orders with specific dietary requests. These reviews raise concerns about the restaurant's attention to detail when fulfilling customer orders.

One customer shared a negative experience with a recent Uber Eats order. Due to illness, they were relying on delivery and ordered chicken chow mein, a combo plate, and fortune cookies. While they praised their Uber Eats driver for excellent service, the restaurant seemed to have significant problems with the order. Despite the order being printed on the bag, the restaurant initially claimed to not know what it was. Even after the order was reiterated to them, they still sent out the wrong entree and failed to include the fortune cookies that the customer had paid for. The customer described the food they did receive as "okay" but expressed strong disappointment at receiving an incorrect "soupy cabbage entree" that they would not eat, despite paying for the correct items.

Another customer also reported issues with order accuracy, stating that Golden City Restaurant "just cannot get order correct" and emphasized the need for them to "pay attention to costumers orders." This reviewer specifically mentioned a problem with dietary restrictions, stating, "If I say no mushrooms, don't add to put meal." This indicates a failure to adhere to specific instructions provided by the customer. Furthermore, this reviewer alleged that the restaurant "also tried charging extra for order they mess up," which would be a highly concerning practice for customer satisfaction.

Based on these recent customer reviews, several critical issues appear to be prevalent at Golden City Restaurant:

• Significant Order Inaccuracy: Multiple customers have reported receiving incorrect food items when placing orders, both through delivery services and potentially in person with specific requests.
• Failure to Follow Instructions: The restaurant has been cited for disregarding specific dietary requests, such as omitting ingredients like mushrooms.
• Missing Items in Orders: At least one customer reported missing items (fortune cookies) that they had paid for in their delivery order.
• Poor Communication or Order Processing: In one instance, the restaurant seemed unaware of the contents of an order that was printed on the delivery bag, indicating potential issues with their order processing system or communication with delivery drivers.
• Alleged Attempt to Charge for Mistakes: One reviewer claimed that the restaurant tried to charge extra for correcting their own errors, which would be a severe lapse in customer service.
• Food Quality Described as "Okay": While the order accuracy is a major concern, the limited feedback on food quality itself suggests it might be acceptable but not exceptional.

The environment of Golden City Restaurant is not described in the provided reviews. Without any information regarding the ambiance, cleanliness, or layout of the restaurant, it is impossible to provide an objective assessment of this aspect based solely on the given feedback. The focus of the recent reviews is entirely on the problems with order accuracy.

In terms of services, Golden City Restaurant offers dine-in and takeout, as it is a physical restaurant where customers can presumably order and eat on-site or take their food to go. The negative review involving Uber Eats confirms that they also utilize third-party delivery services. However, the issues highlighted in the reviews suggest potential problems with their processes for handling and fulfilling both takeout and delivery orders. The alleged attempt to charge extra for correcting mistakes indicates a problematic approach to customer service recovery when errors occur.

The provided information does not contain any details about promotional offers at Golden City Restaurant. Given the significant issues with order accuracy and customer service raised in recent reviews, any potential promotions might be overshadowed by these fundamental operational problems. Customers are likely to prioritize receiving the correct order over any discounts or special offers. To learn about any current promotions, despite the more pressing concerns, one would need to contact Golden City Restaurant directly.

In conclusion, recent customer feedback for Golden City Restaurant in Cincinnati raises serious concerns about their ability to accurately fulfill orders, both for delivery and potentially for in-person customers with specific requests. Multiple reports of incorrect items, missing items, failure to follow instructions, and even an alleged attempt to charge extra for their errors paint a troubling picture of their order processing and customer service. While one customer described the food as "okay," the persistent issues with order accuracy are likely to lead to significant dissatisfaction. Local users in Cincinnati considering Golden City Restaurant should be aware of these recent experiences, particularly if they plan to order for delivery or have any specific dietary requirements. Until there is evidence of improved order handling and customer service, it would be prudent for potential customers to exercise caution. To inquire about their menu or any potential promotions, contacting the restaurant directly is possible, but addressing the reported issues with order accuracy should be a primary concern for the management of Golden City Restaurant.