Golden Chow Mein Restaurant

Golden Chow Mein Restaurant is a Chinese restaurant located at 1105 7th St W in St Paul, Minnesota. Serving the local community, it appears to primarily function as a takeout establishment, offering a range of Chinese-American dishes. Based on recent customer feedback available online, experiences at Golden Chow Mein Restaurant have been mixed, with some concerns raised regarding food quality, order accuracy, and customer service.

One customer, who generally found the food to be "always good," reported a significant issue with a recent order of regular chow mein. They noted that the dish was excessively salty, rendering it inedible for their sister who had recently been discharged from the hospital and needed to monitor her blood pressure. This was a departure from their previous experience with the same dish, which had no salty taste. The customer speculated about potential variations in cooking based on different days, expressing their disappointment with this particular order placed on a Thursday, April 24th.

Another, more detailed review outlined a series of negative experiences. This customer had previously stopped patronizing Golden Chow Mein Restaurant due to two prior incidents where they ordered fried chicken specifically requesting it to be "fried hard," but on both occasions, the chicken was undercooked. The second time, they returned the chicken and received a refund. Despite these past issues, their children requested Chinese food, leading them to place a new order. They ordered two servings of chicken, which were supposedly priced at $8 each for six pieces, again requesting it to be fried extra hard. They also ordered a large chicken fried rice and a small shrimp fried rice.

Over the phone, the customer was quoted a total of $35 for their order. However, upon arriving at the restaurant to pick it up, the price had inexplicably increased to $42. When questioning the discrepancy, the customer was told something about cookies, which they stated they had not ordered. The employee offered the cookies for free, but the total price remained $42. Upon arriving home, the customer was further dissatisfied to find that the chicken was again undercooked and that each order contained only four pieces instead of the expected six. Additionally, they found fries in their order, which they had never requested.

This customer expressed significant upset and frustration with the repeated issues of undercooked chicken, the incorrect number of chicken pieces, the inclusion of an unrequested item (fries), and the discrepancy between the quoted price over the phone and the actual charge at the restaurant. They also alluded to a previous negative interaction when calling to address an issue. As a result of this cumulative negative experience, the customer stated their intention to never return to Golden Chow Mein Restaurant and to discourage their children from wanting to order from there in the future.

Based on these two recent reviews, there appear to be significant concerns regarding the consistency of food quality at Golden Chow Mein Restaurant, particularly with the preparation of fried chicken and the potential for excessive saltiness in other dishes like the regular chow mein. There are also issues raised about order accuracy, both in terms of the items included (unexpected fries) and the quantity of food received (fewer chicken pieces than expected). Furthermore, there is a reported discrepancy in pricing between the phone quote and the final charge, coupled with a confusing explanation involving unrequested items.

The second review also suggests potential issues with customer service, both during the in-person pickup experience (the price discrepancy and unclear explanation) and in past phone interactions. The customer's decision to not return highlights a significant breakdown in trust and satisfaction.

Given this information, local users considering Golden Chow Mein Restaurant should be aware of these recent experiences. The feedback indicates potential inconsistencies in food preparation, a risk of receiving incorrect orders, and the possibility of encountering pricing discrepancies and unhelpful customer service. While one reviewer had generally positive experiences in the past, the more recent accounts paint a concerning picture.

There is no information provided in these reviews about the restaurant's environment or ambiance, as the focus is entirely on takeout orders. Similarly, there are no features or promotional offers mentioned. The primary service discussed is takeout, and the key takeaways from the reviews are centered around the quality and accuracy of the food and the level of customer service received.

Prospective customers might want to weigh these recent negative experiences against any potential past positive experiences they or others may have had. The issues raised, particularly the recurring problem of undercooked chicken and the significant discrepancies in ordering and pricing, are serious concerns that potential patrons should consider. It is advisable to exercise caution and perhaps seek clarification on pricing and order details when placing an order with Golden Chow Mein Restaurant based on this recent feedback.

In conclusion, Golden Chow Mein Restaurant in St Paul, MN, has received recent customer reviews that raise significant concerns regarding food quality consistency (saltiness, doneness of chicken), order accuracy (missing items, incorrect quantities, unexpected items), and potential issues with pricing and customer service. While past experiences may have been positive for some, these recent accounts suggest a need for improvement in these areas to ensure customer satisfaction and food safety.