Golden China Restaurant

Golden China Restaurant is a Chinese eatery located at 2742 Celanese Rd in Rock Hill, South Carolina, serving the 29732 zip code area. As a part of the Chinese Restaurant category, Golden China offers Chinese cuisine with services including takeout and delivery, as indicated by the customer reviews mentioning DoorDash and to-go orders. They can be contacted at (803) 329-9788 or via their mobile number, +1 803-329-9788, for placing orders or inquiries.

Customer feedback regarding Golden China Restaurant reveals significant concerns about food quality and order accuracy. One highly negative review described a DoorDash order as a "worse scam," expressing extreme dissatisfaction with a large rib order that consisted of "burnt bones covered in sauce" deemed "literally inedible." The customer felt that the restaurant was aware of the poor quality when packaging the order. They also found the accompanying two shrimp rolls to be small and not worth the price, concluding that they essentially paid a substantial amount for just the shrimp rolls. This reviewer expressed extreme anger and stated that they would give the restaurant a negative rating if possible, highlighting severe issues with the quality and value of at least one of their dishes.

Another customer who placed a to-go order also reported multiple problems. Upon arriving home, they discovered that their veggie chow mein was missing, and their soda was flat and tasted old. When they contacted the restaurant about the missing item, they were told by the person on the phone that chow mein is cabbage, not noodles, and that what they received was essentially a "cabbage soup." This indicates a significant misunderstanding or misrepresentation of a common Chinese dish. Furthermore, the customer found the Szechuan wontons, ordered as moderately spicy, to have "zero spice." They also reported poor customer service when trying to address the order issues, stating that they were left on hold while the restaurant took other orders. While this reviewer found the wonton soup and crab Rangoons to be good, they disliked the rest of their order, which included the misrepresented chow mein and the bland Szechuan wontons. They also noted that the wonton soup and hot & sour soup had an excessive amount of cornstarch, resulting in a "gloopy" texture.

As a Chinese restaurant in Rock Hill, SC, Golden China likely offers a range of standard Chinese-American dishes. Based on the customer reviews, their menu includes items such as ribs, shrimp rolls, veggie chow mein (apparently interpreted as a cabbage dish), Szechuan wontons, wonton soup, crab Rangoons, and hot & sour soup. The starkly contrasting experiences reported by the customers suggest a significant inconsistency in the quality and preparation of their food, as well as potential issues with order accuracy and customer service.

The services offered by Golden China include takeout and delivery, as indicated by the use of DoorDash and a customer placing a to-go order. The negative feedback regarding order accuracy and the handling of complaints over the phone suggests potential shortcomings in their service processes, particularly for off-premises orders. The fact that a customer was left on hold while the restaurant attended to other orders indicates a lack of prioritization for resolving existing customer issues.

Features of Golden China that can be gleaned from the reviews are the availability of dishes like ribs, shrimp rolls, and a variety of common Chinese appetizers and soups. However, the prominent features highlighted by the reviews are overwhelmingly negative: severely poor quality of some dishes (inedible ribs), misrepresentation of menu items (veggie chow mein), lack of expected flavor (bland Szechuan wontons), textural issues (gloopy soups), and poor customer service in addressing order problems (being put on hold, argumentative response regarding the chow mein). The only positive mentions were for the wonton soup and crab Rangoons from one reviewer, but these were overshadowed by the numerous negative aspects of their order and service experience.

There is no promotional information provided in the available reviews. Chinese restaurants often have lunch specials, combination deals, or discounts for certain order amounts. Local users interested in any promotions at Golden China would need to contact the restaurant directly or check any online platforms they might use for advertising.

For local users in Rock Hill, SC, considering Golden China Restaurant, the available feedback paints a concerning picture. Both reviews detail significant negative experiences related to food quality, order accuracy, and customer service. The report of inedible ribs and the misinterpretation of a common dish like veggie chow mein are serious red flags regarding the kitchen's consistency and understanding of their own menu. The poor handling of customer complaints, including being put on hold and receiving argumentative responses, further detracts from the overall impression of the restaurant.

While one reviewer found the wonton soup and crab Rangoons to be acceptable, these were minor positives in the context of larger issues with the rest of their order. The overall sentiment from the provided reviews is one of strong dissatisfaction, with one customer even labeling their experience a "scam" and expressing extreme regret over their purchase. Potential customers should take these experiences seriously when considering ordering from Golden China Restaurant.

Given the severity of the negative feedback, local users might want to exercise caution when considering Golden China. The issues raised are not minor inconveniences but pertain to the fundamental aspects of a restaurant: serving edible food and providing reasonable customer service when problems arise. Unless there is evidence of recent improvements or a significant number of positive reviews from other sources, the available information suggests that there are considerable risks associated with ordering from this establishment.

In conclusion, Golden China Restaurant in Rock Hill, SC, has received overwhelmingly negative reviews concerning the quality of their food (including inedible items and misrepresented dishes) and their customer service (including issues with order accuracy and poor handling of complaints). Local users should carefully consider these significant issues before deciding to patronize this restaurant for their Chinese food needs.