Genghis Grill

Decent Food, But Service and Maintenance Need Serious Attention I recently visited Genghis Grill, which follows a “build your own bowl” concept similar to Flat Top Grill (both owned by the same company). While the food was decent, the service—especially from one key staff member—and the lack of maintenance left a lot to be desired. The Food: The food is decent, not great. The “build your own bowl” idea is fun, offering a variety of proteins, vegetables, and sauces to choose from. Be careful with the hot sauces—they can make your bowl extremely spicy very quickly. Portion sizes are generous; even the largest bowl, which looks small when empty, ends up being quite big once filled and cooked. The Service: The main issue was the front-of-house experience, specifically with the gentleman managing the greeting and payment process. He seemed to be in his own world, acting as though what he was doing was fine, but it was clear he didn’t understand customer service. When I mentioned it was my first visit, his explanation of how the process worked felt minimal and dismissive, almost like I was supposed to figure it out myself. He spent a lot of time walking around aimlessly or staring at his phone while customers waited for assistance. For example, a family with a stroller came in, and instead of approaching to help them, he called out to them from across the room, leaving them looking confused. When I paid for my meal, he disappeared immediately afterward without so much as a “thank you” or “have a good day.” It’s a small gesture, but it matters—it’s the last impression you leave with your customers. On top of all this, his hygiene was concerning, as he coughed openly multiple times without covering his mouth. It felt like he thought he was doing everything right but missed the mark entirely on providing a welcoming and professional customer experience. The Maintenance: The restaurant itself also had noticeable issues. The outdoor door was broken, the urinal in the restroom wasn’t working, and the overall upkeep felt neglected. It gave the impression that the place isn’t being managed properly. Final Thoughts: The food and concept are solid if you enjoy the Flat Top Grill style of dining. However, this location is held back by poor service and a lack of attention to basic maintenance. With better staff training and some much-needed repairs, it could be a great spot. For now, though, it’s hard to recommend.

Melinda was our server and she was so attentive and kind! The service was excellent, the food delicious, and everything came out in a timely manner, we will definitely be back :)

The 5-Star rating is driven by the food. Service is lovely and nothing wrong with atmosphere but the FOOD..I’d give more stars if I could. I loaded up on chick and beef and both were tender, flavorful, as close to perfect as I’ve ever found. I came here yesterday for the first time and I’m back again today because it was that good.

Robert was our server and he was Great! The steak pineapple creation my partner made looks and tastes amazing! The Staff was all so attentive and nice!

This review is about the quality of the food and the state of the restaurant. Ordered the drunken noodle this evening. Kind of disappointed about my bowl. The noodles was hard and undercooked. Chicken was rubbery. I waited over 20 minutes for my takeout bowl and I’m surprised at the poor quality. The restaurant was tidy but not clean. The restaurant was not too busy as well. The service was great. The server was working the bar, take out orders and it seem like she was trying to clean the lobby at the same time. I think they were understaffed. Unfortunately I won’t be back to this location.