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Fortune House - Chinese Restaurant in Schaumburg, IL
  1. Chinese Food
  2. Chinese Restaurant
  3. Illinois
  4. Cook County
  5. Schaumburg
  6. Chinese Restaurant in West Schaumburg Road
  7. Fortune House

Fortune House

316 reviews

Hours

Monday, 11:00 AM - 9:30 PM
Tuesday, 11:00 AM - 9:30 PM
Wednesday, 11:00 AM - 9:30 PM
Thursday, 11:00 AM - 9:30 PM
Friday, 11:00 AM - 9:30 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, 11:30 AM - 9:30 PM

About Fortune House

Fortune House is a Chinese restaurant located at 2211 W Schaumburg Rd, Schaumburg, IL 60194, USA. As a platform category Chinese Restaurant, Fortune House offers a variety of Chinese dishes. They can be contacted at (847) 891-8889 or +1 847-891-8889.

Customer reviews indicate a decline in the quality of food and service at Fortune House. One long-time customer, who had been a patron since the restaurant opened and initially found the food consistently good, reported a recent experience with Beef Chow Foon and house fried rice where the beef was extremely tough and poorly prepared with significant grizzle. This customer also noted a perceived increase in prices alongside a decrease in food quality. Additionally, they mentioned frequent issues with missing sauces in orders and described the attitude of the staff member answering the phone and collecting payment as terrible.

Another customer reported a severely negative experience with an online order placed through the restaurant's website. Despite receiving email confirmations for the order and delivery time, the order never arrived. Attempts to contact the restaurant by phone were unsuccessful as there was no answer and the voicemail was full, preventing them from leaving a message. This customer expressed extreme dissatisfaction with the service, having been charged for food that was never delivered and being unable to reach the restaurant for resolution.

The provided information does not offer any insights into the restaurant's environment or any current promotional offers. The recent customer feedback focuses on negative experiences related to food quality, specifically the beef, and significant issues with the online ordering and customer service, particularly regarding communication and order fulfillment.

Fortune House Location

2211 W Schaumburg Rd, Schaumburg, IL 60194, USA

Customer Reviews

3.0
316 reviews
J
Jeeptek1
Nov 20, 2024

I have been a customer since this place opened. The food was always consistently good. They often forget sauce of one kind or another but that happens anywhere you go these days. Recently I picked up an order of Beef Chow Foon and the house fried rice. They clearly have done both raised the prices and cut the quality of the beef they are using. The meat was so tough you couldn't chew it and it wasn't even trimmed right. There was five strips all still attached to a big piece of grizzle. No cook who cared about the quality of the product they serve would have put that in the wok like that. They girl that answers the phone and collects the money has a terrible attitude. So sad to see a favorite place get so bad.

D
David Reid
Nov 26, 2024

Ordered dinner online at their website. Got an email confirming the order and order total. Got a second email with delivery time. Order never arrived. Tried to call restaurant to see where the order was. No answer. Mailbox full so can't leave a message. If there was an option to leave a review with a negative number I'd use it. Terrible service. Payment already hit bank so no food, no money, no one to call or talk to.

D
Doris watkins
Dec 09, 2024

I normally do not post reviews. However, I ordered Egg Foo Yung from this place. It was awful, the Foo Yung was burnt, the rice was dry. I called to discuss this and explained I would send a photo of this meal. It was delivered, and I was told to bring it back. Then told they would give me a credit for another meal. Hope it's better than what I received. Out of 31 dollars, and nothing to eat. Very disappointed

R
Richard
Jan 07, 2025

Their lunch special is a great value considering the amount of food you get. They have the best general chicken in town! Go try it!

C
Carolyn Walls
Oct 11, 2024

Aesthetics and presentation bait you into this Lunch special L5…Shrimp Egg Foo Young, Gravy, Fried Rice, Egg Roll, and Orange Crush. I really love that the gravy is served separate from the egg foo young. The shrimp are approximately 1.15 inches and tender. Eggs a soft yellow. Rice tender and flavorful with bean sprouts, green onion and egg. Egg roll vegetables tender. Overall, great choice for lunch today. No shortcuts on the lunch special, cannot wait to purchase a dinner. Cashier patient and cordial. My new venue for Chinese dining west of Chinatown Chicago.

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