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Fortune Chinese Restaurant - Hartford, CT
  1. Chinese Food
  2. Chinese Restaurant
  3. Connecticut
  4. Hartford County
  5. Hartford
  6. Chinese Restaurant in Prospect Avenue
  7. Fortune Chinese Restaurant

Fortune Chinese Restaurant

174 reviews

Hours

Monday, 11:00 AM - 10:00 PM
Tuesday, Closed
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, 12:00 AM - 10:00 PM

About Fortune Chinese Restaurant

Fortune Chinese Restaurant, located at 97 Prospect Ave, Hartford, CT 06106, USA, primarily operates as a takeout establishment serving Chinese cuisine. While categorized under the Chinese Restaurant platform, Fortune focuses on providing meals for customers to enjoy off-premises.

They can be contacted at phone number (860) 232-7777 or mobile phone +1 860-232-7777.

Customer reviews present contrasting experiences at Fortune Chinese Restaurant. One reviewer describes it as a "whole in the wall take-out" with excellent food quality, including the meats and seafood. They also highlight the option to request spicier dishes, noting that their standard spicy dishes are medium-level. The service was described as efficient and courteous by this reviewer.

However, another customer reported significant issues with customer service. They recounted an instance of rude phone etiquette when placing an order and a subsequent negative experience when returning a meal of chicken wings that were described as "miniature." This customer alleged that the staff at the register was extremely rude, refused a refund because the food had been touched, and threatened to call the police. This reviewer strongly advises caution due to the perceived attitude problem of the staff.

In summary, Fortune Chinese Restaurant in Hartford, CT, is primarily a takeout establishment known by at least one reviewer for its excellent food quality, particularly the meats and seafood, and the option to customize spice levels. However, another customer reported a severely negative experience with the customer service, describing rudeness and unhelpful behavior. Potential customers should be aware of these contrasting reviews regarding service when considering ordering from Fortune Chinese Restaurant.

Fortune Chinese Restaurant Location

97 Prospect Ave, Hartford, CT 06106, USA

Customer Reviews

3.0
174 reviews
C
Cris Barangan
Dec 25, 2024

This is a whole in the wall take-out with excellent food. Excellent quality and cuts of meats and seafood. If you like spicy food, just ask them to turn up the heat for your dish. Their spicy dishes are medium spicy, not hot. The service is efficient and courteous.

R
Rose Quintana-Leak
Mar 07, 2024

I usually order from this place. This place has serious issues when it comes to customer service. Today when I called in to place an order the lady that answered the phone was very rude on the phone. However, as a human being I understand that some people won't be as positive as others or everytime they answer the phone. My husband just purchased this meal chicken wings with French fries. The chicken wings are miniature as if for a toddler. I brought the food back into the establishment and the lady at the register was extremely rude. I asked her "excuse me my husband just purchased this and the chicken wings are extremely small ". She then stated that there was nothing she can do about it some come small and others don't. I then told her I wanted a refund and she then said no, because I touched the food. I then told her she was extremely rude from answering the phone to even her customer service. She treats customers as if they are less then her. Then gentlemen in the back of the restaurant that was cooking told her just to refund me back the food. She then snatched the card out of my hand and gave me back the refund. I then told her that she was extremely rude and ignorant. She then stated she was going to call the police on me. Beware of this establishment she has a major attitude problem. I told her to be blessed and then I left.

S
Sabra Ionno
Jan 06, 2025

I've gotten food from Fortune for many years. My only complaint was it took three different people to take my order due to difficulty in speaking and understanding.

K
Kenny Johnson
Sep 25, 2024

They have good food I love their service quick and done to you're liking very polite overall I'd definitely recommend them

m
mookiwaltz
Sep 13, 2024

I've been going here since I was 12. They've never compromised on quality. Service is very to the point but the price and quality has never changed. You can see how clean they're the moment you walk in.

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