Fong's Chinese Restaurant

Fong's Chinese Restaurant is a Chinese restaurant located at 12777 Atlantic Blvd #23 in Jacksonville, Florida. Operating within the platform category of Chinese Restaurants, Fong's offers takeout services to the local community. Based on recent online customer reviews, experiences appear to vary significantly, with some customers praising the food and service while others report considerable issues with food quality and the surrounding environment.

One customer recounted a negative experience during their second visit to Fong's. They mentioned that the establishment has "painted walls and seating," indicating a basic dine-in setup, although their order was for takeout. Despite living only about seven minutes away, they found the center of their boneless ribs to be "ice cold" upon arriving home, suggesting the ribs may have been frozen and inadequately reheated. This raises concerns about food safety and preparation methods. Additionally, they reported that the beef and broccoli dish contained a disproportionate amount of broccoli with very little beef, and the egg roll appeared to be "refried," implying a lack of freshness. This negative experience was in stark contrast to their first visit, where they found the food to be "decent," highlighting a potential inconsistency in food quality at Fong's Chinese Restaurant.

Adding to their negative impression, this reviewer also described a disturbing scene outside the restaurant, involving someone smoking crack and then digging through the garbage. While this is related to the immediate vicinity rather than the restaurant itself, it could contribute to a negative perception of the overall environment for customers visiting Fong's for pickup. This customer concluded by expressing a belief that there must be better Chinese takeout options available in the area.

In contrast, another customer had an overwhelmingly positive experience at Fong's Chinese Restaurant. They described the food as "delicious" and "cheap," emphasizing the value by stating that the portions were large enough to feed three people. This suggests that Fong's might be known for its generous serving sizes and affordable prices, which could be a significant draw for budget-conscious customers. This reviewer also highlighted the family-owned nature of the business, mentioning that it is run by a mom, dad, and their son. The son, who reportedly works the front, was praised for being "extremely polite" and diligently double-checking all orders to ensure accuracy. This level of attentiveness to customer service is a significant positive aspect. The reviewer strongly recommended Fong's, calling it the type of place where one should "tip big" due to the combination of cheap but good food and "A+" service.

Considering these two very different recent reviews, Fong's Chinese Restaurant appears to have both strengths and weaknesses. A significant strength seems to be the potential for delicious food at an affordable price, with generous portions and polite, attentive service provided by the family running the establishment. This suggests a welcoming and customer-focused approach when it comes to order accuracy and interaction with the front-of-house staff.

However, there are also serious concerns regarding the consistency of food quality and preparation. The report of ice-cold boneless ribs, a disproportionate amount of broccoli in the beef and broccoli, and a refried egg roll indicate potential issues with food handling, cooking, and freshness. These inconsistencies could deter customers who prioritize reliable food quality. The negative observation about the activity outside the restaurant, while not directly a fault of Fong's, might also impact the overall customer experience and perception of the location.

The first reviewer's mention of "painted walls and seating" provides a minimal description of the environment, suggesting a basic and functional setup for customers who might choose to dine in, although the primary service seems to be takeout. The positive reviewer did not comment on the environment, focusing instead on the food and service aspects of their takeout experience.

In terms of services, Fong's Chinese Restaurant primarily offers takeout. The positive review highlights the son's diligence in double-checking orders, which is a crucial aspect of good takeout service. The negative review, however, points to potential issues with the preparation and temperature of the food for takeout orders. It is not explicitly mentioned whether Fong's offers delivery services. Given the information, local users would need to inquire directly about delivery options if needed.

There is no information provided in either of these recent reviews regarding any promotional offers, discounts, or special deals that Fong's Chinese Restaurant might be currently advertising. To learn about any such promotions, local users would need to contact the restaurant directly at (904) 221-0081 or +1 904-221-0081, or visit their location at 12777 Atlantic Blvd #23, Jacksonville, FL 32225. They may also have a menu available online or at the premises that could provide information on pricing and any ongoing specials.

In conclusion, Fong's Chinese Restaurant in Jacksonville, FL, presents a mixed picture based on recent customer feedback. While some customers have experienced delicious and affordable food with generous portions and excellent, family-run service, others have encountered significant issues with food quality, including potentially unsafe food temperatures and poorly prepared dishes. The environment seems basic, catering mainly to takeout customers. Potential local users should consider these contrasting experiences when deciding whether to order from Fong's. The positive aspects of value and service, especially highlighted by one reviewer, might be appealing, but the reported inconsistencies in food quality are a significant concern that should be taken into account.