Fei Ma Restaurant

Stay away from this place!!! Customer service is the worst. Rude people since the beginning when they’re taking the order over the phone. They’re always right and client is never right. Just ordered take out from them because I was nearby. Ordered orange chicken and it was undercooked. When I called to let them know they claimed that’s how the chicken is cooked and that I was wrong and that without them seeing the chicken they wouldn’t agree or accept responsibility that I needed to bring the chicken back for them to check. Stupid statement on their part. I’m on the customer service business and my client is always right. To make everything worse they said that they’re gonna refund me ONLY the chicken because they were absolutely sure I ate the rice and egg roll but not the chicken from the order 🤦🏻‍♂️. And finally they said didn’t wanted to listen my explanation any more, so without even trying to resolve the situation in a better way they just agreed to refund the money on that part of the order. This idiots don’t care about you… they care more about $11 than getting a client back. They may get somebody sick for God’s sake !!! Make sure you check your food before eating it

I stop going here for a while. Decided to give it another try. I normally order the Chow Fun. They started to make it good so I started ordering it again. Today March 1, 2023 I was craving the Chow Fun and went and got an order to go. Got home and started eating it and found sharp plastic pieces in the food. I went to return it. I agree to have them make it again. Normally they tell you it will be ready in 15min. They made the second order and I waited 5min. Looks like they got mad at me because I bought the one back with plastic pieces and they decided to make the second one with no taste. I've known the owner Anne for many years. She calls me back to ask me what happened. I explained the situation and she started accusing me of complaining all the time. I explained that if your not consistent with the food not tasting the same then go out of business. I'm not asking for anything free just giving her the facts about her food. She got mad at me and became rude and giving me her excuses. My wife went there a few weeks back and they served her salty Beef and Broccoli. I still returned to buy food. Anne tell me that is the same cook. Maybe working the Chef to death and he's tire and starts losing his touch at the end of the day. Won't order again. I'm surprised at you Anne. Re-evaluate your thoughts on how your Chef is cooking and how customers are treated. I swallowed one of those sharp pieces of plastic.

Wanted some rice for lunch. Saw this restaurant near a job I was doing. Going into the place makes you think your entering a jail. All boarded up for covid still. Food was great. Good flavor and tasty.

Great food and customer service. I think they could spruce up the space they are in a bit but otherwise excellent place.

wow i've been going here 20 years and it gets farther and farther downhill more expensive and less food. $14 on this plate of beans so bad