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Discover Empress of China in Grapevine, TX - Local Chinese Restaurant
  1. Chinese Food
  2. Chinese Restaurant
  3. Texas
  4. Tarrant County
  5. Grapevine
  6. Chinese Restaurant in Glade Road
  7. Empress of China

Empress of China

465 reviews

Empress of China Photos

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Hours

Monday, 11:00 AM - 9:00 PM
Tuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 9:00 PM
Saturday, 11:30 AM - 9:00 PM
Sunday, 11:30 AM - 9:00 PM

About Empress of China

Welcome to Empress of China, a Chinese Restaurant located at 2030 Glade Rd #280, Grapevine, TX 76051, USA. For reservations or inquiries, you can contact them at (817) 442-0088 or mobile phone +1 817-442-0088. As a Chinese Restaurant, Empress of China offers dine-in and potentially takeout services, with menu items including dishes like pad Thai and chicken fried rice.

Based on recent customer reviews, there appear to be significant concerns regarding the customer service and potentially the restaurant's policies. One customer reported feeling rushed to leave shortly after finishing their meal and paying the bill, despite there being many empty tables. They described the owner's behavior as unwelcoming and stated they would not return due to this incident.

Another long-term customer shared a negative experience involving an order of pad Thai that looked and smelled unusual, leading them to not eat it. When they requested chicken fried rice as a replacement, the manager reportedly refused, stating it was not a buffet and they do not resell food, insisting the customer pay for the uneaten dish. This customer expressed disappointment with the lack of accommodation and advised against ordering unfamiliar dishes due to this policy.

These recent reviews suggest potential issues with both the service and the restaurant's approach to customer satisfaction, particularly when customers are dissatisfied with their orders. Local users should be aware of these reported experiences when considering dining at or ordering from Empress of China in Grapevine, TX. There is no information provided about the restaurant's environment or any promotional offers.

Empress of China Location

2030 Glade Rd #280, Grapevine, TX 76051, USA

Customer Reviews

4.0
465 reviews
V
Virginia Frosch
Apr 07, 2025

Upon finishing our food, the waiter quickly cleared the table, and we paid the tab. After just a few minutes passed, the owner put her hands on her hips and just looked at us. We noticed but thought she was looking at a waitress. They had about 18 empty tables. Then our waiter came over and said he needed to clean the table, we needed to leave. We quickly stood and exited puzzled. We weren't in there even an hour at 5pm on Sunday afternoon and it was not crowded. Unfortunately, that incident of behavior will insure we won't be returning.

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Alicia Washington
Mar 20, 2025

My husband and I have been coming here for 10 years and the place is usually good. I brought my brother and he ordered pad Thai. It looked unusual and smelled weird so he didn’t touch it. He asked the manger for chicken fried rice and she said this is not a Buffett. We don’t resell food. You pay double. Please know we didn’t asked her to resell it and it’s obviously not a Buffett. She charged for a meal he didn’t touch so please do not order something if it’s not your usual. They are not accommodating if you don’t like something.

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Amy S
Aug 26, 2023

This restaurant serves Americanized Chinese food and not traditional Chinese food. It was very tasty and portions were a good size. We had shrimp with lobster sauce, sweet and sour chicken and the spicy green beans. The only negative was the fact that the rice was EXTREMELY dry. I would suggest to the owner to use more water when cooking the rice. Other than that, it was very good and we will be back!

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k W
Feb 17, 2025

First timer.. called ahead to see if I could get an order in before they closed. Gentleman on the phone was patient, attentive and informative. I ordered Walnut shrimp and Orange chicken. (Both came with rice) What can I say? Service was good, food was good. I’ll definitely be back.

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Ron Sims
Sep 10, 2024

Very good service, and the food was great. Very nice atmosphere. Takeout took less than 10 minutes.

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