empire express

Located at 3482 E Tremont Ave in the Bronx, New York, 10465, USA, Empire Express is a Chinese restaurant catering to the local community. As a Chinese Restaurant, Empire Express offers a variety of Chinese dishes, likely providing services such as takeout and delivery. They can be contacted at (718) 971-9932 or via their mobile number +1 718-971-9932.

Based on recent customer reviews, the experiences at Empire Express appear to be quite varied, with some customers expressing significant dissatisfaction while others have had positive experiences. One detailed negative review highlighted several issues. The delivery time was reported to be double the stated duration, which can be a major inconvenience for customers expecting timely service. The quality of the General Tso's chicken was heavily criticized; the customer had requested white meat fried hard but described it as "atrocious," comparing it to soggy bread covered in sauce with a thin layer of chicken. This suggests a significant deviation from the expected texture and quality of this popular dish.

Furthermore, this same reviewer expressed dissatisfaction with the pork fried rice, which was included with their order without prior notification. As the customer has an allergy to onions, which were reportedly abundant in the rice, this oversight posed a potential health risk and indicated a lack of attention to order details or dietary restrictions. The egg rolls were also criticized for their lack of crispness, being described as "soft as fresh baked bread," which is not typical for this usually crispy appetizer.

In contrast to this negative experience, another reviewer had a more positive opinion of some of the appetizers. They found the pork dumplings to be "decent" and the boneless spare ribs to also be "decent." While "decent" suggests an acceptable quality, it does not indicate exceptional satisfaction. This reviewer concluded by stating they would not be returning, likely due to the negative aspects outweighing the satisfactory appetizers.

However, a third recent review offers a much more glowing assessment, focusing on a specific menu item: the seafood broil. This customer described the seafood broil as "amazing" and "cooked to perfection." They also praised the packaging, noting that it was done perfectly, preventing any spillage of butter from the bag. Additionally, this reviewer commended the staff and manager as "very helpful and friendly" and found the establishment to be "very clean and organized." Based on this positive experience, they "definitely recommend this restaurant in Tremont."

Considering these contrasting reviews, it is difficult to form a definitive picture of the environment and services at Empire Express. The positive review mentions a "very clean and organized" establishment, which suggests that the dine-in environment, if available, is well-maintained. However, the negative review focused on delivery service, highlighting issues with timeliness and order accuracy. It is reasonable to infer that Empire Express offers both takeout and delivery services, given the nature of the reviews. The mention of staff and a manager implies that there is a team in place to handle customer interactions and restaurant operations.

In terms of features, the menu at Empire Express likely includes standard American Chinese fare, as suggested by the presence of General Tso's chicken and pork fried rice. The availability of pork dumplings, boneless spare ribs, and a seafood broil indicates a somewhat diverse menu beyond the most common takeout staples. The seafood broil, in particular, seems to be a standout dish that has garnered high praise from at least one customer, suggesting it could be a specialty or a particularly well-executed item on their menu. However, the inconsistency in the quality of other dishes, such as the General Tso's chicken and egg rolls, raises concerns about the overall reliability of their menu offerings.

The provided information does not include any details about promotional offers or discounts that Empire Express might be running. Restaurants often utilize promotions to attract new customers or incentivize repeat business. Without any mention of such offers in the available reviews, it is not possible to comment on this aspect of their service. Local users interested in potential specials or deals may want to contact the restaurant directly or check online ordering platforms for any advertised promotions.

In conclusion, Empire Express in the Bronx presents a mixed picture based on recent customer reviews. While one customer highly recommended their seafood broil and praised the cleanliness and friendly staff, another experienced significant issues with delivery time, the quality of the General Tso's chicken and egg rolls, and an order error related to an allergy. A third reviewer found the pork dumplings and boneless spare ribs to be decent but not enough to warrant a return visit. This inconsistency suggests that the quality of food and service at Empire Express may vary. Local users considering Empire Express should be aware of these differing experiences. If dining in, they might find a clean and organized environment with helpful staff. However, those opting for delivery should be prepared for potential delays and the possibility of inconsistencies in food preparation and order accuracy. Given the strong positive feedback on the seafood broil, it might be worth trying for seafood lovers, but caution may be warranted for other menu items based on the negative reviews.