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Empire Chinese Restaurant: Middletown, NY
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Orange County
  5. Middletown
  6. Chinese Restaurant in Dolson Avenue
  7. Empire Chinese Restaurant

Empire Chinese Restaurant

122 reviews

Hours

Monday, 11:00 AM - 9:30 PM
Tuesday, Closed
Wednesday, 11:00 AM - 9:30 PM
Thursday, 11:00 AM - 9:30 PM
Friday, 11:00 AM - 10:30 PM
Saturday, 11:00 AM - 10:30 PM
Sunday, 12:00 AM - 9:30 PM

About Empire Chinese Restaurant

Empire Chinese Restaurant is located at 156 Dolson Ave #3, Middletown, NY 10940. They can be contacted at (845) 344-1862 or +1 845-344-1862. This restaurant offers Chinese cuisine.

Based on customer reviews, there are significant concerns regarding the front counter service. Multiple reviewers have reported negative experiences, citing instances of rude and unprofessional behavior from the staff. Specifically, customers have mentioned incidents involving the handling of declined card payments, with reports of yelling and disrespectful treatment.

Additionally, some reviewers have expressed concerns about potential racial bias in the service they received. There are also reports of extended wait times and a lack of acknowledgment from staff upon arrival. These reviews suggest that customer service is a significant issue at Empire Chinese Restaurant.

While the restaurant offers Chinese cuisine, the consistent negative feedback regarding customer service should be considered before visiting or ordering from this establishment.

Empire Chinese Restaurant Location

156 Dolson Ave #3, Middletown, NY 10940, USA

Customer Reviews

3.0
122 reviews
K
Kitty Master
Dec 13, 2024

That lady in the front is very mean! When you don’t have money on your card by an accident she throws it back and yells at you “NO MONEY NO MONEY” and then I thought it was just going to be one time but no she did it again. Seems very racist!! She didn’t do it to her people though??

K
Kevin Gonzalez
Sep 11, 2024

Front counter person sees me walk in and then heads to the back to have merry conversation, no bueno as I stood there waiting patiently. I don’t recommend at all and now I see why other reviews complain about the counter person.

G
Garnett
Sep 14, 2019

Food isn't all that good. The fry rice is so tough, I feel like its coated with cement (it's really tough). The chicken & brocolli is a hit or miss; some days it's good, other days its soggy. However, I will say the food is better than You You. You could probably do better at home yourself with YouTube.

B
Bob Bani
Mar 06, 2024

I am very surprised that this restaurant doesn’t have a five star review. These people have very good food at an extremely good price. Food comes out piping hot and the lady behind the counter was super nice. Service was fast. My wife and I loved it.

J
Jay Parent-Butryn
Jan 04, 2025

Incredibly unprofessional staff, they didn’t put part of out order in when called told us to have the DoorDash delivery guy drive all the way back to the store just for them to refuse to give him the food. Credit to DoorDash for trying to help but do not give this place your business because they sure don’t respect your or others time.

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