Empire Buffet

Empire Buffet is a Chinese restaurant located at 570 Clock Tower Way in Fort Mitchell, Kentucky (zip code 41017), USA. For local users seeking an all-you-can-eat Chinese dining experience, Empire Buffet is one of the options available in the Chinese Restaurant category. They can be contacted at (859) 341-8009 or via their mobile number +1 859-341-8009 for inquiries.

However, it is crucial to consider recent customer feedback to gain an objective understanding of the current state of Empire Buffet. The reviews available online paint a concerning picture regarding various aspects of the restaurant, including its environment, food quality, service, and pricing practices.

One customer who visited Empire Buffet based on a referral described their experience as "shocking." This individual expressed significant concerns about the restaurant's physical surroundings, noting that the carpets and seating appeared old and in need of repair. They also mentioned that the carpet needed cleaning. Furthermore, a major concern was the temperature of the food, which was reported as "not hot" and not meeting expectations. The cleanliness of the bathrooms was also criticized, and the reviewer pointed out a safety issue with water on the floor near the buffet area. Lastly, this customer reported a discrepancy in pricing, stating that the bill for the lunch buffet was $2 higher than the price listed on the menu. Due to these multiple negative experiences, this reviewer stated they would not be returning to Empire Buffet.

Another customer who dined in on a Saturday night during dinner shared an equally negative experience. This reviewer reported that after being at the restaurant for almost an hour, several food items that were empty upon their arrival had still not been replenished. They described the employees as moving slowly, like "zombies," and even provided video evidence of the many empty dishes. When this customer requested that a couple of items be refilled, they claimed that a staff member looked at them and then walked away without addressing the request. The quality of the food they did manage to get was also criticized, with potatoes and broccoli described as "way undercooked and still cold." This resulted in the customer leaving the restaurant still hungry with a plate of what they described as "cold old hard food." Furthermore, the reviewer stated that the manager did nothing when the situation was brought to their attention and strongly advised others to "Go elsewhere!!!!"

Based on these recent customer reviews, several significant issues appear to be prevalent at Empire Buffet:

• Poor Environmental Condition: Concerns have been raised about the age and state of repair of the furniture (booths) and the cleanliness of the carpets.
• Lack of Cleanliness: The cleanliness of the bathrooms was specifically mentioned as being unsatisfactory.
• Food Temperature Issues: Customers have reported that the food on the buffet was not hot, which is a significant concern for food safety and quality.
• Undercooked Food: At least one reviewer experienced undercooked and cold food items, such as potatoes and broccoli.
• Slow and Unresponsive Service: Employees were described as moving slowly and unresponsive to requests for refilling empty buffet items.
• Unreplenished Buffet Items: Customers reported that empty dishes on the buffet were not being refilled in a timely manner, even during dinner service on a Saturday night.
• Lack of Managerial Intervention: A customer reported that the manager did not address their concerns about the poor food and service.
• Price Discrepancy: One reviewer experienced a situation where the price charged was higher than what was listed on the menu for the lunch buffet.
• Safety Concerns: Water on the floor near the buffet area was identified as a potential safety hazard.

Given the overwhelmingly negative nature of these recent reviews, it is challenging to objectively highlight positive features of Empire Buffet based solely on this information. The feedback primarily focuses on significant shortcomings in the restaurant's upkeep, food quality, service, and business practices.

Regarding the environment, the reviews suggest a need for significant improvements in cleanliness and maintenance. The mention of old, damaged booths and unclean carpets indicates a potentially unpleasant dining atmosphere. The unclean bathrooms and the safety issue of water near the buffet further detract from a positive perception of the restaurant's environment.

In terms of services, the feedback points towards slow and unresponsive staff, particularly concerning the replenishment of the buffet and addressing customer concerns. The alleged inaction of the manager when faced with complaints is also a serious issue regarding customer service.

The features of Empire Buffet, as a Chinese restaurant in the buffet category, would typically include a wide selection of various Chinese dishes available for a fixed price. However, the recent reviews suggest that the execution of this buffet concept is severely lacking, with food being cold, undercooked, and not consistently available. The potential for price discrepancies also undermines any perceived benefit of a buffet format.

The provided information does not contain any details about promotional offers at Empire Buffet. Given the recent negative feedback concerning the fundamental aspects of the dining experience, it is unlikely that promotional offers would outweigh these significant issues for potential customers.

In conclusion, based on recent customer reviews, Empire Buffet at 570 Clock Tower Way in Fort Mitchell, KY, appears to be facing significant challenges. Customers have reported issues with the cleanliness and condition of the restaurant, the temperature and quality of the food, the responsiveness of the service, and even the accuracy of pricing. These are serious concerns that potential local users should be aware of when considering dining options in the Chinese Restaurant category in Fort Mitchell. The feedback strongly suggests that significant improvements are needed across various aspects of Empire Buffet's operations to ensure a satisfactory dining experience. Without any positive feedback or information to the contrary in the provided reviews, it is difficult to recommend this establishment to local users at this time.