El Rico Frappé Latino

The waitress Diane with the blonde hair did not provide good service. We had to go to the bar to get more drinks and on top of that they charge us $30 tip even though she didn't gave service at all Also my husband steak was not cooked at all. I asked for her name right in front on the owner. So this just happened. And if you want i can load the receipt. We spend over 200 on food today and she was HORRIBLE!!!!@ We did not request expedite service. We arrived there and the previous waitress was very polite. She had us sitting inside and told us that ones a table was available she will move us outside. We place the order inside. Then we were move outside. We asked for some appetizer prior our meal and one of them didn't arrived after waiting close to and hour so I asked about it and said if the appetizer was coming with the food I didn't want it. And guess was it cam with the food. She NEVER CAME BLACK to see how our food was or if we needed more beverages ones again she was awful and she was not worth $30 ************************** As a business owner you really need to have you employee taken responsibility for their actions. The biggest issue was the waitress, we didn't complain about the bill we are complaining about the service we didn't have. A waitress that didn't do anything except taking our orders and never checked on us. Obviously she is not a very good server because every bad review about service is because of her. So unfortunately we will not be coming back. I usually tip 20% but giving a tip to a rude person that didn't NOT SERV US is outrageous. No idea why this individual is a waitress because everyone has problems with her!!!!!

I tried the Dubai chocolate Strawberry cup and I honestly didn’t like it. The chocolate sauce tasted poor quality, I was really looking forward to pistachio flavor sauce but it didn’t taste like real pistachio at all. Also they do not put the pistachio crumbs like the picture. So just $15 for a cup of strawberries and chocolate sauce with crispy dough on it.

The food is great, but the service from Diane- the name she gave us when we asked her for her name (skinny girl with the ponytail) is consistently awful. I gave her the benefit of the doubt the first time, but on my second visit, she had the same bad attitude—except toward male customers, whom she was noticeably nicer to. Not sure if it’s because we didn’t speak Spanish and she was being discriminatory, but good food isn’t worth the terrible service and atmosphere.

So unfortunately, after being there so many times I had one incident where the waitress brought me a plate I did not order and I got charged for a larger platter although I pointed to the smaller one, even asked her what was included in this price, she still went and gave me the more expensive platter. Then, after 1 hour of waiting for this appetizer platter, I had to ask her where my food was. finally Someone else brings me the food. I also ordered a bucket of beer. At the end, the bill was $80. When I asked her why it was SO high, she proceeded to explain to me the price of the platter. I proceeded to tell her with the person I was confirming that we asked for the smaller platter. her response was she thought I meant the larger platter. then it still didn't add up and there was a difference of $12 extra that she claimed was tax. I asked her for a detailed invoice and she prints it out and it says service charge not tax. I ask her so this includes the tip then? she says I don't know. of course you do. it clearly states service charge. Either way, I paid the bill, but didn't order anymore beer like I normally would have and left.

We have been here many times and it’s been good with good service but it’s been awhile since we have and the day we dine the foods are over cooked, we also tried to order other dishes on the menu and were not available, we waited for our order long enough with recieved order and was waiting on the other dish, went inside to be after waiting so long to be told again was not available! A server was also with a bunch of frozen bag foods to fry! 😒 not freshly made, precooked food and microwave. I don’t know if there are new owners but customers pay to eat authentic fresh foods not frozen pre made supermarket frozen section foods recooked which explains the over cooked texture and poor quality of taste. It was disappointing. Hopefully some changes are made to bring back authentic flavors back in!