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East Wok Restaurant - Chinese Meal Delivery in Syracuse, NY
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Onondaga County
  5. Syracuse
  6. Chinese Restaurant in Thompson Road
  7. East Wok Restaurant

East Wok Restaurant

265 reviews

East Wok Restaurant Photos

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Hours

Monday, 11:00 AM - 9:30 PM
Tuesday, 11:00 AM - 9:30 PM
Wednesday, 11:00 AM - 9:30 PM
Thursday, 11:00 AM - 9:30 PM
Friday, 11:00 AM - 10:30 PM
Saturday, 11:00 AM - 10:30 PM
Sunday, Closed

About East Wok Restaurant

East Wok Restaurant is a Chinese restaurant located at 6382 Thompson Rd, Syracuse, NY 13206, USA, offering meal delivery services to the local area. You can contact them at (315) 431-9513 or via mobile phone at +1 315-431-9513 to place an order.

Based on recent customer reviews, some patrons have reported negative experiences with East Wok Restaurant. One review described the service as consistently rude, noting a lack of greeting and direct, abrupt communication. This customer also found the broccoli and brown sauce to have an undesirable "jello" consistency and deemed it disgusting.

Another review detailed a significant issue with customer service. The customer reported being unable to change their order immediately after placing it, even for a simple modification within the lunch special menu. Upon arrival, the situation escalated, leading to the police being called and a demand for payment for what the customer considered an incorrect order. This reviewer expressed strong dissatisfaction with the restaurant's customer service approach, suggesting a primary focus on taking money rather than prioritizing customer satisfaction and alleging the use of MSG and quick preparation methods.

Prospective local users are advised to consider these recent experiences when deciding to order from East Wok Restaurant.

East Wok Restaurant Location

6382 Thompson Rd, Syracuse, NY 13206, USA

Customer Reviews

3.0
265 reviews
N
Nikki Ashley
Apr 08, 2025

Rude every single time. They don’t greet you or say anything, just what you want ?! Their broccoli & brown sauce was literally jello. Disgusting.

T
Tilisha Crowell
Mar 17, 2025

Absolutely terrible customer service. I called and placed an order called back immediately to change the order. The gentleman told me during a lunch special that he did not have the capability to give me the change in the order that I was requesting which simply was from pork fried rice to regular fried rice which we all know they have readily available because that's why it's on the lunch special menu. When I arrived and asked him why there was an issue about him changing my order, he called the police and asked me for money for an order that I specifically expressed to him was not correct. They have zero customer service skills. They care nothing of the people that patronize their business. It is strictly about them taking your money and giving you whatever MSG and quickly throw them together meals to get you out of there and get the money that you work hard for. Not a business that I can support

d
damien white
Feb 26, 2025

I would give this store no stars! Ordered 4 combination platters tonight and each one had raw chicken. The what I'm assuming is the owner fought with me that the chicken wasn't raw. I've been a cook for 20+ years. The chicken was raw and refused to correct or do anything but say we refuse your order from now on..I would stay clear from here!!! Might end up I'll without paying attention!

J
Joseph Johnson
Oct 24, 2024

We always do takeout here for work and we're never disappointed in the food. The Eggrolls are amazing, and I don't know what they do differently with their sweet and sour chicken but I love it. I can't speak to the service of atmosphere since we're in and out for pickups, but I can say the taste is amazing and I enjoy what I get each time. We never go anywhere else because we found something we love and plan to keep eating.

M
Michaela VanAtta
Sep 12, 2023

Me and my bf were very skeptical ordering dinner at East Wok tonight due to the previous reviews about the food and the service. The parking lot was packed. When we entered, we were greeted by a male with a friendly smile and personality. When we got home with our food, the food looked so good and smelled amazing! The food was very fresh and delicious! We wanted seconds! We will definitely be back for more!!

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