East of Chicago

The steak and cheese I order was disrespectful to say the least. The sub had a bundle of lettuce & mayo on it. A small handful of meat, i had to dig to find (not much at all). Didn't put any peppers or onions on it. There was only a sprinkled of cheese on the bread. I returned with the food untouched for a refund, or for it to be fixed. I was aggressively met with an attitude when explaining my issues. The man working the front rolled his eyes multiple times when talking to him about the food. Told me it's fine the way it is and that the meat was a lot for the sub (not the case). Asked for it to be fixed or a refund and got someone else to talk to me. An older woman came over and told her my issues. She was unamused and proceeded with hostility. She told me she would not fix it nor will I be getting a refund. "We don't give refunds for our food. I can give you a 10% discount for your next order". If they could hear me out about my issues or fix it. Continue the interaction with attitude and defense. I will never order from again and will spread the world about the disrespectful behavior that was giving to me. Not to mention no one wear gloves or hair nets of any kind. Many reasons to rethink your meal and the quality of it as well.

I have never spoken to a ruder person in my life. I called to place an order and the woman who answered had the worst attitude I've ever experienced placing an order. She got through the order with saying 4 words and then proceeded to hang up on me before I could say a word.

Terrible customer service, no professional accountability, the pizza is the only thing on the menu worth buying. Everything else is pretty garbage. I usually get some kind of unwarranted attitude somewhere between ordering my food and picking it up. It's usually a 50/50 shot that they will mess up your order, and god forbid you want them to remake it or give you a refund......

I placed an order and paid in full even tipped driver $15. They didn’t bring all my stuff. Said they would take it off my bill and refund the money. The next day they showed up at my house admitting they made a mistake and refunded the whole order and wanted me to now go out of my way to drive clear across town and repay them. They wanted me to pay for two mistakes back to back plus use gas in my vehicle. Then tell me they can no longer serve me. Pathetic poor excuse for a local establishment supposedly here to serve our community. Can’t even hold yourself accountable for poor service and management. Completely disgusted and disappointed.

Ordered mozzarella sticks with my pizza order to be delivered. They didn't look cooked, no color and barely warm. Cheese not melted at all. Talked to a manager and there was NO Apology, She said they're baked at certain time according to corporate and they can't tell if they're done. I said " so it's not your fault?" Apparently not. I've been a loyal customer for years and they've just lost my business.