Dunkin'

My customer service experience here was abysmal. My wife placed an online order. When I went to pick it up, an item was missing, which they failed to tell my wife after placing the order. Instead of doing the right thing and giving me a refund for an item they didn't give me, they insisted they couldn't provide a refund because it was an online order and "not their fault". They then tried to get me to select another item instead, which I repeatedly made perfectly clear that I had no interest in. If my wife wanted a different item then that's what she would've ordered in the first place. They told me my wife would have to request a refund within the app (with no assurance that the request would be accepted). I thus left the store having paid for an item I did not receive. I will not be returning to this location, and I urge anyone reading this to do the same.

Here’s a review you can use: “I visit this Dunkin’ frequently as it’s the only one close to my house, but my experience has been consistently disappointing. They almost always mess up my order, so I’ve had to start double-checking before leaving with any to-go items. Even when mistakes happen repeatedly, the customer service remains poor. The team members never greet customers or say a simple ‘hi’ or ‘thank you.’ It makes the experience feel unwelcoming. I’m not sure if the Dunkin’ corporate team checks in on this location after franchising, but the service here really needs improvement.”

I love this location! The employees are always so friendly and accommodating. Always a pleasant experience. And the coffee is ALWAYS right

On afternoons during the weekends, there's a remarkable young worker who gets my coffee ready, knowing my usual order without me saying a word. The culinary offerings are superb, highlighted by the afternoon availability of fresh donuts. This establishment comes highly recommended for its unfailing quality of service, a standout especially on weekends.

The young boy who works on weekend afternoons is remarkable; he prepares my coffee flawlessly without me even needing to place my order, as he already knows it. The food here is excellent, with fresh donuts available every afternoon. I highly recommend this place to anyone looking for great service that never disappoints, particularly on weekends.