Dunkin'

Absolutely worst dunkin ive ordered from. Mind you i used uber eats to order this but the level of neglegence that an employee has the nerve to burn a bagel and still send the order blows my mind. I am taking this matter up with uber eats for a refund. I have been trying to call the store to kindly explain to a manager the situation and it appears there phone lines do not work. I also will be filing a complaint with the better buisness bureau for not being able to call and speak to someone.

The service is horrible. I decided to use the App to order a cup of iced black coffee since I was going home from Wooster park a few blocks away. So, I park my car because the drive-thru is so poorly designed that I’ll have a cup of coffee and a bill for the rims I’ll have to buy. then, the girl behind the register greets me and I explained that order a coffee through the app and it’s paid for already and the girls starts looking around like she hearing voices so another person approaches us and asked me the same question I responded the same way and then they tell me to hold on, so now we have two girls looking for a cup of coffee and now a third person From behind the counter approach us and hands her a ticket. Etc ...... Personally, I would fire about 4 of the young idiots and hire 2 adults that actually needs jobs. 😞 The story gets longer for just a cup of coffee. 😆 but 😞 3 years later and just more HS kids with bad attitudes and not wanting to work and that’s why it looks like this. When there was no one there and I’m still waiting for anyone to acknowledge me. Now I know why the drive thru is always long. And the place is so dirty.

Thank you so so much to the employee that treated my bf and I with awesome customer service tonight. You were so kind and helpful when fixing my order. I’m so sorry I didn’t catch your name but you made our night!

While I was at the counter ordering my coffee as usual I noticed there was an unusual smell when one of the employees with a mask was taking my order

The everything bagel is entirely different to the one that is served at other DD, only has sesame, poppy some sort of brown powder. They seem to be using butter mixed with shortening. Notice it doesn't melt even after it is toasted. Friendly staff and clean. I have pictures of the above two items which I mentioned about.