Dunkin'

I just want to acknowledge the kindness of the DD employee with curly hair who worked on Sat 01/04/25 in the afternoon. You were so kind. I made a mistake and took someone else’s coffee and when I went to pay for it he realized of my mistake and was very kind. Great customer service!

My mom was in the hospital. Wanted a cup of coffee and a donut. One car ahead of me, great. Placed order a medium coffee and a donut. Pulled forward and waited and waited and waited while the car ahead of me was having an intense conversation with an employee. Finally after 10 min got to window. Coffee cup was stained with spilled coffee, had it changed. Poor aervice.

I don’t normally rate a Dunkin whether good or bad but wanted to take a second to give a high rating. The woman at the drive through -Jay may be her name- is just lovely, warm, and friendly. Management should commend her and others like her who make a coffee run so pleasant.

This is by far the worst Dunkin I’ve ever been to. I can’t tell you how many times they have messed up a mobile order which was placed ahead of time and gives them extra time to prep it and my order has been wrong/missing items. I’ve gotten wax parchment paper in sandwiches, burnt bagels, but missing items seems to be the most common and frustrating. We frequent this location almost every morning because it was right around the corner from our house. I had my boyfriend go in to pick up a mobile order for me while I sat in the car. he went inside and the workers said the order had been picked up. Whether they thought they thought it was picked up or not they gave him a hard time saying that person definitely already came and picked it up. I then went inside and questioned it then they started to prepare my order. I then complained to a very rude manager, mentioned we have had problems with our orders numerous times to which I showed them a picture of the parchment paper sandwich I was served and they said I had to come back the same day to report it which is inconvenient when that happens right before work. The last straw was picking up a drive through order and the girl at the window wipes her nose with her bare finger and then grabs our order and hands it to us. And THEN goes to make our coffees. No gloves wiped snot on her finger and then touched our food didn’t even complain bc it’s not worth it they don’t care don’t go here. I emailed corporate no response yet

This Dunkin is great. The donuts are fresh and tou can tell they are well made..not on some assembly line! The staff are friendly. Thanks for the coffee and the donuts 🍩. Definitely my goto Dunkin in Danbury.