Dragon Palace

Welcome to your local guide to Dragon Palace, a restaurant located at 577 Tiogue Ave in Coventry, Rhode Island. While primarily operating as a Chinese Restaurant, Dragon Palace also features Japanese cuisine, including sushi, offering a diverse menu to cater to various tastes. Based on recent customer reviews, Dragon Palace presents a mixed dining experience, with some patrons highly praising their traditional Chinese dishes, while others have expressed significant disappointment with both the food quality and service.

One enthusiastic reviewer described Dragon Palace as a "great big restaurant hidden in an office building," suggesting a spacious interior that might be somewhat unexpected given its location. They also mentioned complimentary wonton strips served upon being seated, accompanied by a distinctive "darkest duck sauce" which they found delicious. This indicates a welcoming gesture and a unique touch to their service. The reviewer was particularly impressed with the hot and sour soup, highlighting its perfect balance of sourness, heat, and sesame oil, deeming it "seriously one of the best!" They also praised the "old school egg rolls" made with celery and pork, contrasting them favorably with newer versions made with cabbage. Furthermore, the shrimp with lobster sauce was described as "spot on," featuring fresh shrimp in a flavorful, not overly salty sauce. Even the "darkest" fried rice was commended for not being salty. Overall, this review paints a picture of a restaurant that excels in traditional New England-style Chinese cuisine.

In stark contrast, another customer's experience was overwhelmingly negative. They decided to try Dragon Palace based on positive reviews but had a significantly different outcome. Their husband ordered sushi and found it to be just "okay," noting that the yellowtail and salmon rolls contained fish that was "less than vibrant" and masked with spicy mayo. This suggests potential inconsistencies in the quality of their Japanese offerings.

The reviewer's own meal of teriyaki chicken and fried rice, which included a salad, was also disappointing. The salad dressing was described as a "sad, shelf-stable version" of ginger dressing. The fried rice, despite its extremely dark color leading to an expectation of being over-seasoned and salty, surprisingly tasted like "nothing," lacking garlic and soy sauce flavors. The teriyaki chicken, despite being served on a sizzling hot skillet, was found to be "extremely tough" and inedible, although the teriyaki sauce itself had an acceptable flavor. This customer felt compelled to speak up about the poor quality of the food to the waitress.

The subsequent interaction with the management also left a negative impression. The waitress reportedly sent over the manager, but there seemed to be a lack of communication, as he simply asked if they needed anything else and presented the check without addressing the food quality issues. The customers were not even aware he was the manager until the waitress informed them later. When the waitress returned, she apologized and explained that she couldn't take anything off the bill because the manager would be upset. This suggests potential issues with customer service and management's handling of complaints. The reviewer concluded that the experience was "uncomfortable and weird" and that the food was "really expensive for the low quality," ultimately recommending "literally anywhere else."

Considering these contrasting reviews, the environment of Dragon Palace is described by one as a "great big restaurant hidden in an office building," implying a potentially spacious but perhaps not immediately obvious location. No further details about the ambiance, décor, or cleanliness are provided in the available feedback.

In terms of services, Dragon Palace offers both Chinese and Japanese cuisine, including sushi. They provide dine-in options, as indicated by the seating and table service mentioned in the reviews. It is also likely that they offer takeout services, although this is not explicitly stated. The complimentary wonton strips suggest a welcoming service gesture. However, the negative review highlights significant issues with how customer complaints are handled and the lack of resolution provided by the management. The phone number provided, (401) 828-0100 or +1 401-828-0100, can be used for making reservations or placing orders.

Features of Dragon Palace include a diverse menu encompassing both traditional New England-style Chinese dishes and a selection of Japanese sushi. The positive reviewer highlighted specific dishes like the hot and sour soup, old school egg rolls, and shrimp with lobster sauce as being particularly well-executed. The unique "darkest duck sauce" and the dark but not salty fried rice were also noted. The negative reviewer's experience points to potential inconsistencies in food quality, particularly with the sushi and certain Chinese dishes like the teriyaki chicken and fried rice. The fact that the teriyaki chicken was served on a sizzling hot skillet suggests a presentation style for some dishes.

No specific promotional information was mentioned in the provided reviews. Restaurants often have lunch specials, combination deals, or seasonal promotions, but there is no indication of any such offers currently available at Dragon Palace based on this feedback. To inquire about any current promotions or special offers, it would be best to contact the restaurant directly at the provided phone number.

In conclusion, Dragon Palace in Coventry, RI, presents a mixed picture based on recent customer reviews. While one patron raved about their traditional Chinese dishes and the overall dining experience, another reported significant issues with the quality of both the Chinese and Japanese food, as well as unsatisfactory customer service. The restaurant is described as spacious and located within an office building, offering both Chinese and Japanese cuisine. Potential customers should be aware of the contrasting experiences reported and may want to consider this when making their dining decisions. For any specific inquiries about the menu, services, or potential promotions, contacting Dragon Palace directly at (401) 828-0100 or +1 401-828-0100 is recommended.