Dragon King

Dragon King is a Chinese restaurant located at 1923 Madison St unit a, Clarksville, TN 37043, USA. Operating under the platform category of "Chinese Restaurant," it offers a range of Asian cuisine to the local community. For placing orders or making inquiries, they can be reached at (931) 645-1919 or their mobile number +1 931-645-1919.

Based on recent online customer reviews, Dragon King appears to be a place where the food is generally well-regarded, with one customer explicitly stating they were "actually surprised how authentic it tasted." This reviewer had a positive experience, noting that the person at the front was "super nice" when taking their order. They particularly praised the fried shrimp, describing it as "cooked to perfection" with a "good crunch" in the breading, and also enjoyed the pork fried rice and the lo mein, ultimately declaring Dragon King as their "new spot for Asian cuisine" and being "very pleased overall."

However, another customer provided a more critical perspective, adjusting their initial positive review downwards due to a recurring issue with their online ordering system. This customer reported that on four consecutive occasions, their online orders were not started until they physically arrived at the store. They explicitly confirmed with the staff that the restaurant was not particularly busy, citing one instance where only three orders, including theirs, had been placed in the preceding 20 minutes. This practice effectively negates the convenience of online ordering, as the customer ends up waiting as if they had just placed the order in person.

This reviewer understands that the policy might be in place to address issues with customers ordering but not paying. However, they suggest a more customer-friendly solution, such as enabling payment at the time of placing the online order. While acknowledging that they enjoy the food, particularly mentioning the "awesome" Szechuan wontons, the frustration with the online ordering process, which they consider "poor service" and a "waste of my time," has significantly impacted their overall satisfaction. They indicated they would give Dragon King one more chance but would cease their patronage if this policy continues.

Considering the available information, the environment of Dragon King is not explicitly described in detail. However, the positive interaction with the staff member at the front counter suggests a potentially welcoming atmosphere at the point of contact. The focus of the reviews is primarily on the food quality and the efficiency of the service, particularly concerning online orders.

In terms of services, Dragon King offers both dine-in and takeout options, as implied by the customer who took their food home and the other who placed multiple online orders for pickup. The initial positive review highlights friendly and efficient service at the counter. However, the significant issue raised by the second reviewer pertains specifically to the online ordering service, indicating a disconnect between the expectation of convenience and the actual process. This suggests that while the in-person service might be satisfactory, the implementation of their online ordering system needs improvement to enhance customer experience.

A key feature of Dragon King is the taste and quality of its Asian cuisine. The positive review uses terms like "delicious" and "authentic," specifically praising the fried shrimp, pork fried rice, and lo mein. The second reviewer also acknowledges that the food is "pretty good" and specifically recommends the Szechuan wontons. This suggests that the culinary offerings are a strong point for Dragon King. The menu likely includes a variety of popular Chinese and other Asian dishes to cater to different preferences.

Currently, there is no promotional information mentioned in the provided reviews. Local users interested in any potential specials, discounts, or new menu items at Dragon King may need to check local advertising, the restaurant's website or social media if available, or contact them directly by phone.

In conclusion, Dragon King in Clarksville appears to be a Chinese restaurant that serves delicious and potentially authentic Asian cuisine, with positive mentions of their fried shrimp, pork fried rice, lo mein, and Szechuan wontons. The staff at the front counter are noted to be friendly. However, a significant drawback highlighted in the reviews is the policy regarding online orders, where the preparation does not begin until the customer arrives at the store, negating the primary benefit of online ordering. Local users considering Dragon King for takeout, especially through online ordering, should be aware of this potential delay. For those planning to dine in or place orders in person, the experience might be more in line with the positive food reviews. Addressing the online order processing could significantly improve the overall customer experience at Dragon King.