Dough Zone Dumpling House

Located at 7625 170th Ave NE, Redmond, WA 98052, USA, **Dough Zone Dumpling House** is a popular destination for lovers of authentic Chinese dumplings and other traditional dim sum dishes. As part of a well-regarded regional chain, this Redmond location aims to provide a dedicated experience for patrons seeking a taste of carefully crafted Chinese cuisine. You can contact them at (425) 702-8888 or via mobile at +1 425-702-8888.

The **environment** at Dough Zone Dumpling House is consistently described as "clean and bright." This creates an inviting and pleasant atmosphere for diners, suitable for families, friends, and even solo diners. The focus is on a modern, comfortable setting that allows the food to be the central highlight. While specific details about the decor are not provided, the emphasis on cleanliness and brightness suggests a well-maintained and welcoming space that aligns with contemporary casual dining expectations.

The **services** at Dough Zone are primarily "table based," meaning customers are seated and served by waitstaff, a standard practice for many full-service restaurants. This allows for a more relaxed dining experience compared to fast-casual or counter-service establishments. However, recent customer reviews for this specific Redmond location highlight significant concerns regarding service quality. While some general descriptions of Dough Zone praise its attentive service, one detailed review from May 2025 indicated a "really bad service at this location." This particular experience cited multiple issues: wait staff were reportedly "inattentive," "NEVER looked at our table," "never cleaned the plates," and "ignored waving, questions, ask to bring boxes to go." The reviewer also mentioned having to "go chase them to ask something," despite being at "one of the closest table where they were."

A particularly contentious aspect of the service mentioned was related to **tipping**. The staff reportedly "demand tips" and hassled the customer to pay tips with a debit or credit card, as gift cards could not be used for tips. The customer, dissatisfied with the service, initially declined to leave a tip, but the server allegedly persisted in asking for payment, even inserting a minimal amount on the terminal. This interaction led to a highly negative customer experience, raising concerns about transparency and pressure regarding gratuities, especially when service quality is perceived as poor. This suggests a need for management at this specific location to "look into the shift that worked 5-6 pm on May 2" to address these reported service deficiencies and ensure a more positive customer experience.

The **features** of Dough Zone’s menu are centered around an extensive variety of Chinese dumplings and other popular dim sum items. While the provided reviews mention only a few specific dishes, they give an insight into the customer experience with these selections. The **pan-fried beef dumplings** were rated 3.5/5, and the **pork and shrimp dumplings** received a 3/5 rating. A unique observation was that the dumplings were "served very unattractively upside down," which, while perhaps a minor aesthetic point, speaks to presentation. Despite the mixed reviews on the dumplings themselves, the **pickled cabbage** stood out positively, earning a high rating of 4.5/5 and being described as the "best thing on the plate."

Beyond these specific mentions, Dough Zone is generally known for a broader range of offerings, including steamed dumplings (such as their famous Xiao Long Bao, or soup dumplings), potstickers, various noodle dishes, pancakes, and other small plates. The commitment to fresh, hand-made dumplings is a core tenet of the Dough Zone brand. However, the quality of individual dishes can vary, as indicated by the specific ratings for the beef and pork/shrimp dumplings and the positive highlight of the pickled cabbage.

Regarding **promotional information**, the strong brand recognition of Dough Zone as a chain is a significant draw, often promoting itself through its reputation for authentic dumplings. While no specific limited-time offers or loyalty programs are detailed in the provided information for this Redmond location, the consistent flow of customers (implied by the general popularity of the chain) suggests effective ongoing appeal. However, the recent negative feedback regarding service, particularly the tipping interaction, could potentially impact customer loyalty and word-of-mouth promotion for this specific branch. For local users in Redmond looking for a dumpling-focused Chinese restaurant, Dough Zone offers a clean and bright environment with a wide selection of dishes. However, potential patrons should be aware of the recent concerns regarding front-of-house service and consider their expectations regarding gratuity in light of these comments. It is advisable to evaluate recent reviews or visit during off-peak hours to potentially experience more consistent service.