Double Dragon II

Double Dragon II is a Chinese restaurant located at 5222 Dixie Hwy, Louisville, KY 40216, USA. As a local establishment within the Chinese Restaurant category, it aims to serve Chinese cuisine to the Louisville community. They can be contacted at (502) 448-1988 or via their mobile number +1 502-448-1988 for inquiries or to place orders.

Based on the recent customer feedback available online, Double Dragon II has received significantly negative reviews concerning order accuracy, pricing, food quality, and customer service. One customer reported that their order was not prepared as requested and that they were overcharged by $6. This reviewer also alleged that the menu prices displayed were misleading ("false advertising") as they were not charged those rates when placing their order inside the restaurant. Furthermore, they found the food to be unsatisfactory, describing the fried rice as "very fluffy and yellow" and the Mongolian beef as lacking any spiciness. As a result of these issues, this customer stated they would not order from Double Dragon II again.

Another customer shared an even more negative experience with a takeout order of sweet and sour chicken combination with pork fried rice. They described the food as "disgusting," "completely dried out," with the color of "burnt steak," and ultimately "uneatible," leading them to throw it away. Upon calling the restaurant to address the issue, this customer reported being met with rude behavior. They stated that the person on the phone dismissed their complaint by saying it was pork, implying that this justified its overcooked and blackened state, and then asked the customer what they expected the restaurant to do about it. This extremely negative interaction led the reviewer to declare they would "NEVER" order anything from this restaurant again.

These two recent reviews paint a concerning picture of Double Dragon II. They highlight potential issues with the accuracy of orders, discrepancies between advertised and actual pricing, poor food quality (including dryness, unusual appearance, and lack of expected flavors), and unprofessional customer service, including rudeness when complaints are raised. The severity of these issues, particularly the description of the food as inedible and the negative interaction with staff, suggests significant problems with the restaurant's operations and customer relations.

The provided reviews do not offer any positive feedback regarding the environment or ambiance of Double Dragon II. Since both reviewers detailed negative experiences with takeout orders, there is no information available about the dine-in experience, the cleanliness of the restaurant, or its decor. Potential customers have no basis from these reviews to assess the environment of the establishment.

Similarly, the reviews primarily focus on the negative aspects of order fulfillment and customer interaction over the phone. There is no mention of efficient or friendly service. The rude behavior reported by one customer when addressing a food quality issue suggests a lack of customer service orientation. The discrepancy in pricing also points to a potential issue with transparency and fair service practices.

The reviews do not highlight any positive features of Double Dragon II. Instead, they underscore significant drawbacks such as inaccurate order preparation, overcharging, misleading pricing, poorly cooked and unappetizing food, and rude customer service. These issues collectively suggest a failure to meet basic expectations for a Chinese restaurant.

No promotional information is mentioned in either of the provided reviews. There is no indication of any special offers, discounts, or loyalty programs being offered by Double Dragon II. Given the negative experiences reported, it is unlikely that potential customers would be drawn in by promotions without an assurance of improved food quality and service.

In conclusion, the recent online feedback for Double Dragon II on Dixie Hwy in Louisville, KY, is overwhelmingly negative. Customers have reported issues with inaccurate orders, being overcharged, receiving poorly prepared and inedible food, and experiencing rude customer service. The significant nature of these complaints should serve as a strong caution for local users considering ordering from or visiting this restaurant. The reviews do not provide any positive aspects regarding the environment, services, or features of Double Dragon II. Potential customers may want to seek more recent reviews from other platforms to determine if these issues persist or if there has been any improvement in the restaurant's operations.