Dairy Queen Grill & Chill

My wife and I went in for lunch. I ordered a double cheeseburger, chicken strips and Popcorn Shrimp. After waiting 15 to 20 minutes they still had not brought our order to our table. So, I went to check on our order. The cashier said, "oh...we don't make popcorn shrimp any more, what would you like to order instead?" I said, I already ordered and paid for my order". He said, "oh...we don't make that anymore, would you like something else?" I said, "no, just give me a refund." Someone that i assume was the manager came over (I think to find out what the issue was), said something but I wasn't sure what. So, I asked "how long was I going to have to sit and wait before someone came and told me that you no longer make what I have already paid for?" The manager then said, "jcdjdi, nsoiewi. hsdty, temncx, heo lkmlewdmjd, ddpookewdd, ksndyu." At least that's what it sounded like was said. The cashier, then got someone to show him how to run the register so he could refund me for the food I ordered that they no longer make. Despite all this, I do have to say that the pictures they have on their menu are really nice pictures. Compliments to the photographer! PS: After reading all the "one star and 2 star reviews, and the generic responses to the UNHAPPY customers, I'm anxious to see the written response to my review. If you are actually reading and addressing these issues, please explain how you plan to correct the problems, other than continuing to apologize.

My visit to Dairy Queen Mount Vernon was outrageous. First of all, the brunette girl with glasses who served us was very rude and unpleasant to talk to. She only served us attitude because my blizzards didn’t even come out right. I inferred how I had a nut allergy yet my M&M blizzard was a peanut wonderland. It wasn’t just just one bite but multiple. I expect a full refund.

Nothing wrong with the food, but service in the drive through was poor. Sent my boyfriend to get our online order and he was given a frozen hot chocolate in a bag(first red flag), while his drink was given to him in his hand. Well, it turns out there was a crack going half way up the cup. It got all over the bag, food, and his car seat. I also lost about half of the drink. I tried to call to see if we could fix this somehow and no one answered. Overall, I will still be eating here, but I will be plagued with the memories and trauma of frozen hot chocolate everywhere.

What a beautiful store & the food is very good! Like to come here when in the area. People need to realize, that food (as well as other) businesses start to clean their equipment & the store prior to the closing times, especially if it's a slow night(s) & haven't had any customers in awhile. Places can't just shut everything down & go home, when the clock sticks closing time. They sometime have hours of cleaning equipment, dishes, tables, bathrooms & floors before they can clock out & leave. Also, it's NOT prior 1990, when people had a work ethic. Where they knew how & wanted to work for a living!! When, you deal with people that just want money & doesn't want to work (just to text, talk, play games, etc. on their cell phones) to earn it. You are going to have issues, no matter what type of business you go to!!

Fries were stall and the bun for my sandwich tasted stall. And it wasn't toasted very good either. I would not go here after 8pm anymore.