Chopstix

Chopstix is a Chinese restaurant situated at 861 Piney Green Rd in Jacksonville, North Carolina. This establishment offers Chinese cuisine with services including takeout and delivery to the local area. While it has served some customers for over a year due to its convenient location for nearby residents, recent feedback raises significant concerns regarding the quality of food, delivery service, and customer service.

Based on the available customer reviews, the environment of the restaurant itself is not described. However, one reviewer mentioned a sanitation score of 88, which caused them concern. Sanitation scores can sometimes be an indicator of the general upkeep and hygiene practices of a food establishment, and a score below a certain threshold might be a point of consideration for potential customers.

The services offered by Chopstix include both takeout and delivery. One long-term customer initially favored Chopstix primarily due to its proximity to their home, noting that delivery times were typically within 35 minutes. However, a more recent experience reported a delivery time exceeding one hour for a substantial order of nearly $70. When the customer contacted the restaurant regarding the delay, they were informed that there would be a significant wait for a driver to be available for a re-delivery. Ultimately, the customer had to pick up the food themselves, and no reimbursement or discount was offered for the inconvenience and delay.

Recent customer feedback highlights several significant issues with the food quality at Chopstix. One reviewer described their meal as "not edible" and "terrible." Specific complaints included the "egg drop soup" tasting like "ashtray" and the "beef w broccoli" lacking flavor, described as simply beef and broccoli thrown in a pot with water and a little salt, deviating significantly from a typical preparation of the dish. The packaging of the food was also criticized as a "disaster" with "sticky stuff everywhere."

Another customer described their experience as "by far the worst Chinese I’ve ever had in my entire life." Their order included chicken, rice, and an egg roll, all of which were severely criticized. The chicken was described as "refried" and "soaked in grease." The rice was labeled "disgusting" and reportedly contained onions despite a request for no onions. The egg roll was noted to be exceptionally small. This reviewer also mentioned the sanitation score of 88 as a warning sign they wished they had heeded. Upon contacting the restaurant to express dissatisfaction, they were offered a 20% discount on a future order, which they declined, opting instead to return the food for a refund.

A recurring theme in the negative reviews is the significant deviation from expected quality and preparation of standard Chinese dishes. The lack of flavor in the beef with broccoli, the unusual taste of the egg drop soup, the greasy and possibly refried chicken, and the poorly prepared rice all point to potential issues in the kitchen's cooking processes and ingredient quality. The small size of the egg roll mentioned by one reviewer also suggests a lack of attention to portion sizes.

Currently, there is no promotional information available in the provided customer reviews. The focus of the recent feedback is overwhelmingly negative, centered on issues with food quality, delivery time, and customer service response to these problems. Potential customers would need to contact the restaurant directly to inquire about any ongoing promotions, but the recent reviews suggest that addressing the fundamental issues with food and service might be a more pressing concern for the establishment.

In conclusion, based on recent customer reviews, Chopstix in Jacksonville, NC, appears to be facing significant challenges regarding food quality, delivery service, and customer service. Multiple reviewers have described their meals as inedible, citing issues with taste, preparation, and ingredient quality. Delivery times have been reported as excessive, and the handling of complaints has been described as unsatisfactory, with a lack of proactive solutions or compensation offered to dissatisfied customers. The mention of a sanitation score of 88 is also a point of concern raised by one reviewer. While the restaurant may have served some customers adequately in the past, the recent feedback strongly suggests that potential customers should exercise caution and consider these experiences before placing an order from Chopstix.

For local users in Jacksonville, NC, seeking Chinese cuisine, the recent reviews for Chopstix present a concerning picture. The issues raised are not minor inconveniences but rather fundamental problems with the food itself and the service provided. The stark contrast between a past experience of "okay" food and recent descriptions of inedible meals indicates a potential decline in quality or consistency. The negative feedback regarding delivery delays and the lack of satisfactory customer service when problems arose further compound these concerns.

The specific examples provided in the reviews, such as the ashtray-like taste of the egg drop soup and the watery, flavorless beef with broccoli, are particularly alarming. These are not subjective preferences but rather indications of significant flaws in the cooking process or ingredient quality. Similarly, the description of refried and greasy chicken and poorly prepared rice suggests a lack of attention to basic culinary standards.

The sanitation score of 88, while not failing, is on the lower end of acceptable and might raise red flags for customers who prioritize hygiene in food preparation. Combined with the direct complaints about food quality, this score could be an additional factor for potential diners to consider.

Given the severity and consistency of the negative feedback in the recent reviews, it would be prudent for local users to explore other Chinese restaurant options in the Jacksonville, NC area. While Chopstix may offer convenience due to its location for some, the reported experiences suggest that the trade-off in terms of food quality and service may not be worthwhile. Potential customers might want to look for establishments with more consistently positive recent reviews to ensure a satisfactory dining experience.

In summary, the recent customer feedback for Chopstix in Jacksonville, NC, paints a concerning picture of food quality and service. Reports of inedible food, excessively long delivery times, and unsatisfactory customer service responses should give potential customers pause. While the restaurant's location may be convenient for some, the significant issues raised in the reviews suggest that exploring alternative Chinese dining options in the area would be a wise decision for those seeking a reliable and enjoyable meal.