Chopsticks

Welcome to Chopsticks, a Chinese Restaurant located at 135 Spring St, Herndon, VA 20170, USA, serving the local community with a range of Chinese cuisine primarily through takeout services. Chopsticks can be contacted at (703) 668-9454 or +1 703-668-9454 for placing orders or inquiries.

Based on the limited customer feedback available online, recent experiences at Chopsticks appear to be a cause for concern for some patrons. One review from a former long-time customer indicated a decline in both the quantity and quality of the food compared to previous years. This customer stated that Chopsticks "used to be one of our family favorites but not any more," suggesting a significant drop in their satisfaction. However, this reviewer did note that "the service is always the best though," providing a positive aspect amidst their disappointment with the food.

Another recent review detailed a negative experience with a takeout order of two dinner meals that cost $38. The customer reported receiving an insufficient amount of condiments, including only two soy sauce packets, two duck sauce packets, and one hot mustard packet. Furthermore, they were dissatisfied with the fried rice, which they described as consisting of "soy sauce and zero fried egg" despite having paid an extra charge for it. The order also lacked any additional sauce for the two spring rolls that were purchased. As a result of these issues, the customer expressed disappointment and stated that they "won’t be eating here again."

Considering these two recent reviews, there seems to be a trend of declining food quality and quantity, as well as issues with order accuracy and the provision of necessary accompaniments like sauces and condiments. While one reviewer praised the service, the significant concerns raised about the food itself are noteworthy for potential customers.

Information regarding the environment of Chopsticks is not provided in the reviews. The focus is entirely on the takeout experience, specifically the food and the service related to order taking and fulfillment. Therefore, local users seeking information about the restaurant's ambiance or interior for potential dine-in (if available, though not explicitly mentioned) would need to look for additional sources or contact the restaurant directly.

The primary service offered by Chopsticks, based on the context of the reviews, is takeout. One reviewer mentioned the service being "always the best," which suggests a positive interaction during the ordering and pickup process. The provision of phone numbers facilitates easy ordering for pickup. There is no mention of delivery services in the provided information.

Features of Chopsticks, beyond the standard Chinese menu items implied in the reviews (fried rice, spring rolls, dinner meals), are not explicitly detailed. The negative review mentioned an upcharge for fried rice, indicating it might be considered a premium option or a customizable side. The fact that a customer ordered two dinner meals suggests that Chopsticks offers complete meal options. However, specific signature dishes or unique features are not highlighted in the available feedback.

Currently, there is no promotional information available in the provided text. Local users interested in any specials or discounts offered by Chopsticks would need to contact the restaurant directly using the provided phone numbers.

In summary, Chopsticks in Herndon, VA, is a Chinese restaurant primarily offering takeout services. Recent customer reviews indicate potential concerns regarding a decline in food quantity and quality, as well as issues with order accuracy, such as missing sauces and substandard fried rice despite an extra charge. While one reviewer consistently found the service to be excellent, the significant problems reported with the food itself are important for local users to consider. Potential customers may want to inquire about the current food preparation standards and ensure the completeness of their orders before leaving the premises.

For those in the Herndon area looking for Chinese takeout, Chopsticks is a local option. However, the recent negative feedback regarding food quality and order accuracy should be taken into account. It might be prudent to seek more recent reviews from other sources to get a broader understanding of the current customer experiences.

If you were a previous customer of Chopsticks and experienced the higher quality mentioned in one of the reviews, it seems that the restaurant may have undergone changes that have negatively impacted the food. New customers should be aware of the potential for issues with their orders and the quality of the food based on the recent feedback.

Given the limited and negative feedback regarding the food, local users might want to exercise caution when ordering from Chopsticks. Verifying the contents of the order before leaving and potentially inquiring about the preparation of specific dishes, such as the fried rice and spring rolls, might be advisable.

To make a more informed decision, local residents could also look for reviews on other platforms to see if the issues reported are isolated incidents or part of a broader trend. Contacting the restaurant directly to express concerns based on these reviews and inquire about their current practices might also be a step worth considering.