- Chinese Food
- Chinese Restaurant
- Ohio
- Cuyahoga County
- Middleburg Heights
- Chinese Restaurant in Pearl Road
- Chopsticks Express
Chopsticks Express Photos










Hours
Monday, ClosedTuesday, 11:00 AM - 9:00 PM
Wednesday, 11:00 AM - 9:00 PM
Thursday, 11:00 AM - 9:00 PM
Friday, 11:00 AM - 9:00 PM
Saturday, 11:00 AM - 9:00 PM
Sunday, 11:00 AM - 9:00 PM
About Chopsticks Express
Chopsticks Express is a Chinese Restaurant located at 6872 Pearl Rd, Middleburg Heights, OH 44130, USA. They can be contacted at (440) 545-1888 or +1 440-545-1888.
Recent customer reviews indicate significant concerns regarding the food quality and the ordering process at Chopsticks Express. One customer described their experience with the mushroom chicken and chicken and broccoli as "absolutely disgusting," noting excessive saltiness and a significant difference between the actual dish and the picture displayed at the drive-thru. They also found the fried rice to be bland and stated they would not return.
Another customer expressed strong dissatisfaction with the in-restaurant ordering system, where customers are required to use a kiosk and are then charged a fee for doing so. This customer also reported receiving an incorrect order and being unable to speak with a manager when they called to address the issue.
Further highlighting order inaccuracies, one customer ordered a large box with double mango chicken and szechuan sauce on the side for their children but received a single box containing spicy chicken mixed with mango, rendering it inedible for their kids. This customer also reiterated the negative experience of having to pay to use the self-service kiosk.
The unusual practice of charging customers to use the self-service kiosk for placing orders has been a major point of criticism. While the owner did contact one customer to apologize for an incorrect order, the customer still expressed strong disapproval of the kiosk fee, suggesting it is a cost-saving measure for the establishment that is unfairly passed on to the customer.
Based on recent feedback, potential customers should be aware of reported issues with food quality, order accuracy, and the mandatory self-service kiosk ordering system that includes a charge for its use.
Chopsticks Express Location
6872 Pearl Rd, Middleburg Heights, OH 44130, USA
Customer Reviews
I got the medium box with mushroom chicken and chicken and broccoli. Absolutely disgusting. It was so salty, the chicken and broccoli looked nothing like the picture on the drive through.. it was covered in a brown sauce, not as pictured. The fried rice was the complete opposite , just bland. Definitely won’t be back no matter how hungry I am.
This is absurd. They make you use a kiosk to place your order inside and then CHARGE YOU FOR IT. Then, my order was wrong. When I called and asked to talk to a manager I was told there wasn't one on duty. I asked for double mango chicken in a large box and szechuan on the size (my kids can't do spicy food) and they put spicy chicken and mango in the same box. Spicey sauce all over it. Waste of $12+ for a dinner for the kids. And then I had to pay to check myself out on top of it? Never again. Get rid of the kiosk or the charges on it and stop charging your customers to be your cashier! EDIT: The owner called me to apologize about the order and I appreciate that, but I still cannot condone an establishment that swaps out a cashier with a machine to save money on their end, and then passes the order fees to use said machine onto the customer. Many of these machines companies PAY the establishment to have it installed there. So they make money on both the kickback and the customer. Don't fall for it!
The service was alright for the drive through. But it looked more like mall Chinese food or buffet style type of food/service. The noodles are very plain. It’s just noodles. There aren’t tiny pieces of meat in them or vegetables. They just taste like nothing and so do the mixed vegetables. There’s no flavor or sauce on them at all. It’s like if I just boiled cabbage or steamed it and put it on a plate. The rice is plain too almost tastes not fresh. It’s thick and hard and tastes nothing like fried rice. It tastes like white rice with nothing on it that’s not cooked all the way and has been covered in oil. The pepper steak was not bad. It had flavor but the meat was chewy. The egg rolls are decent especially if you smother it in sauce. The orange chicken was by far the only good thing about this. All in all it’s not worth it. The price is decent but you’re not even getting good food. Realize I didn’t say great I said good. You are better off going to a different Chinese food joint that doesn’t focus on being a fast food drive through buffet style restaurant. Pay the additional $10 to $20 bucks for better Chinese food. Everything was rubbery and bland and not worth it.
If I could leave a zero I would. Where or where to begin on this one. First of all it's probably not a good idea to put someone on the call box that doesn't speak English very well. So after going round and round with someone saying hello 5 or 6 times, I'm saying hello are u ready for me to order. Finally got thru that debauchery I was being as patience as I could. When I got home the egg roll had a bite outta it. How discussing which I'm sure was done on purpose an had to do with me an the ordering process. When I called to let them know, I was told that's gross. I tried to call back to let them know I wanted a full refund because I was afraid to eat the food I threw it out. My number was blocked on there phone, so I'm guessing this happens frequently. I used my son's phone to call back, they answered an said it wasn't done on purpose. WHAT!! So obviously someone knew something. Totally unprofessional, yuk . I'll never go there again. Oh not to mention the order was wrong. Unbelievable!!!
Second time here in 3 days. Had a craving for simple noodles the other day and this seemed to be the only place with just plain noodles I could get. I walked in that day and had great service and delicious food. Tonight I used the drive thru. Excellent portions and fast service. My husband's General Tso Chicken looks and smells fabulous (he's not home yet to try it). I get the mixed veggies and noodles, side of Spring aroll and Crab Rangoon. All great!
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