Chopstick House II

Chopstick House II is a Chinese restaurant located at 127 Porters Point Rd in Colchester, VT 05446. For local users seeking Chinese cuisine in the Colchester area, Chopstick House II can be contacted at (802) 862-3600 or +1 802-862-3600. The restaurant offers a menu that includes both classic American Chinese food favorites and some dishes described as authentic. Customer reviews, however, present a somewhat mixed picture of the overall experience.

One customer detailed a negative encounter regarding a substitution request. They were charged $7 to substitute fried rice for white rice on their order. The explanation given was that they would receive a large portion of fried rice, whereas they would normally get a small portion of white rice. While the customer found the upcharge a "touch expensive," they were willing to proceed with the substitution based on the promise of a larger portion. However, upon arriving home, they discovered that the fried rice they received was in a small-sized takeout container, directly contradicting the initial explanation.

Attempting to resolve this discrepancy, the customer called the restaurant. The person they spoke with stated that there were two different sizes of large fried rice. The customer found this explanation unhelpful and described the interaction as "unpleasant," noting that the staff member refused to take any steps to rectify the situation or acknowledge that the initial information was at least misleading. This negative experience with customer service led the reviewer to declare they "won’t be returning" and instead recommended another local Chinese restaurant, Hung Tao, located about a mile away. This strong negative sentiment regarding both the portion size issue and the handling of the complaint is a significant point for potential customers to consider.

This same reviewer also provided feedback on the quality of the food they did receive. They described the rice as "crunchy and dry," indicating issues with its preparation. The chicken tenders were reported to be "over fried" and "more chewy than a leather shoe," suggesting poor cooking and potentially dry or low-quality chicken. Furthermore, their experience with the Mongolian beef was not in line with their expectations. Instead of crispy beef in a chili sauce with scallions and possibly bell peppers, they received what they described as a "beef stir fry" with pale-colored beef, baby corn, snow peas, and celery. This suggests a significant deviation from a typical Mongolian beef dish and raises concerns about the authenticity or quality of this particular menu item. The reviewer concluded their feedback with a stark warning: "Eat at your own disappointment."

In contrast to this negative experience, another customer expressed strong positive feelings towards Chopstick House II. This reviewer identified as "a big fan" of the restaurant, highlighting that they offer "all the classic American Chinese food favorites like sesame chicken and lo mein." Additionally, they noted the presence of "authentic tasting May Fun 米粉, julienne potatoes and ribs" on the menu. This suggests that Chopstick House II aims to cater to a range of preferences, offering both familiar Americanized dishes and potentially more traditional Chinese options.

The positive reviewer's loyalty is further emphasized by the fact that they drive from Shelburne to eat at Chopstick House II, despite there being "10 Chinese places closer." They explicitly stated, "I go there if that is saying anything," indicating a strong preference for Chopstick House II over numerous closer alternatives. This suggests that for some customers, the quality and taste of the food at Chopstick House II are worth the extra travel.

Regarding the environment and services, the reviews provide limited information. The negative reviewer focused primarily on the food quality and the unsatisfactory resolution of their order issue, without commenting on the ambiance of the restaurant itself. The positive reviewer's comments center on the food and their willingness to travel to eat there, also not providing details about the dine-in experience or the overall atmosphere. Therefore, based on the available information, it is difficult to form a comprehensive picture of the restaurant's environment or the general quality of their service beyond the specific incident described.

No promotional information is mentioned in either of the provided reviews. Customers interested in any potential specials or discounts offered by Chopstick House II would need to inquire directly with the restaurant.

In conclusion, Chopstick House II in Colchester, VT, presents a mixed bag of customer experiences. While one reviewer is a loyal fan who appreciates their classic American Chinese dishes and some authentic offerings, another customer reported significant issues with misleading information regarding order substitutions, poor food quality (crunchy rice, over fried and chewy chicken, inauthentic Mongolian beef), and unsatisfactory customer service. Potential local users should consider these contrasting viewpoints when deciding whether to patronize Chopstick House II. The positive review suggests that some aspects of their menu may be well-received by certain customers, while the negative review raises serious concerns about consistency in food preparation and customer service practices. It may be prudent for prospective diners to weigh these factors and potentially seek more recent feedback from a wider range of sources to make an informed decision.