Chipotle Mexican Grill

Poor customer service, both staff and supervisor. At 1313 E Main ST, Torrington CT. Will never recommend anyone to spend their money at this location. Utensils fell on the floor. Staff pick it up. Put it back in container on shelf and did not wash the dirty utensils. Ask to speak to the supervisor she was standing right there and attitude she gave me was she did not wanna speak to anyone. I spend $30 two meals and was not satisfied with the quality of the food and the service.. management need to retrain their staff

This location keeps getting worse and worse. When I first started going (around the time they first opened) it was decent. Portion sizes were good and food was hot. ⬇️⬇️ Now this location is straight GARBAGE 🗑️!!! Workers can’t even be bothered to smile, they don’t even talk to you, and don’t even get me started on the non cleanliness. I got a burrito one time and as I pull it out of the bag it was covered in sour cream (which I never even ordered!) all over the wrapper and the burrito because the burrito was half way out of the foil. It got all over my hand, shit was soaking in it. If your gloves are that god damn dirty you’d think you would change em… but not at this location. Another time my brother ordered a bowl asked for chicken and the worker added it to his bowl, my brother then asked for half of another meat and the worker scooped the chicken out of his bowl (which already had things in it) and put the chicken BACK IN THE HEATING TRAY!!! Some people don’t like certain things or are allergic so to put the chicken back that has been touching other things makes no sense. Are you guys that stingy with your portions..??? You’re training video specifically states to serve a HEAPING spoonful of whatever they choose. So if you’re craving chipotle, try a different location.

I paid 17$ plus tip for this!! This is their Wholesome Bowl with Carne Asada. No fajita veggies, the smallest amount of guacamole, no fresh tomato salsa and it’s pretty cold. I’ve tried this location a few times, trying to give it a chance and after wasting my money yet again, I will not be returning. There’s a reason this location has a 2 star rating. Update: I took a few bites. The meat is very dry and salty. They must have given me the bottom of the pot. Very annoyed I wasted my time and money, should have gone to McDonalds at least the food is hot there.

You guys need to do something about this. I got a steak burrito, barely a scoop It’s like half a spoon of meat, but you guys charge very expensive. You need to put a different spoon there. I barely get half a stick of spoon. I told the lady up there to speak to the manager to do something because you guys are ripoffs put more meat.

When this place first opened it was chipolte quailty. The last 2 times I ordered ahead the food was not good. One of the orders, they forgot to give me the chips I ordered, second time the chicken was so salty and spicy, it was a complete let down and ended up throwing half of it out. Workers are not freindly either, they mine as well opened the drive through window and throw it in my car.