Chipotle Mexican Grill

My husband and I stopped in on a Saturday at 6pm after driving home from out of state. Servers (all 4 on the food line and the cashier) were not friendly. We ordered 2 bowls w/ chicken. Got less than spoonful of rice in each bowl because, as per usual, they were almost out. The rice was undercooked, and the serving of each of the toppings was stingy, including our bags of chips that were only 1/4 full (I can typically get 2 meals from 1 bowl and 1 bag of chips). As we were walking out, I noticed trash on the floor in the dining area. The food serving area was unkempt w/ dropped cheese/salsa/toppings everywhere. The chip bags had dried rice stuck to the bottom of them (which we found after we left). My guacamole was a brown/ green mix w/ 3 large brown chunks hidden w/in. We do not typically eat out but enjoy Chipotle as a go-to for takeout. This location has gone downhill tremendously in the last year, which is sad because options in Mt. Vernon are limited. I'm not sure we will be back....

never and i mean NEVER. Order online with this store. i try to be fair and kind at all times, but this has been an ongoing issue for years. many times i have ordered online for my food to not be correct, not filled up, or just completely wrong. today was the last straw. i hadn’t eaten anything all day, i thought chipotle sounds good! grave mistake. after tipping the dasher and paying for my food (which the store made no one aware of that they were out of ANY meat, let alone carnitas) i spent about $30 on this one meal. when it arrives, there is not a single speck of meat (carnitas or otherwise) in my bowl. door dash says i have to take it up with the store, so i get a $3 refund.

Me and my husband just went here and never again. I asked for double rice on my bowl because I don’t get much of anything else on it. I could still see the bottom of my bowl. Hardly no meat at all. My husband got a burrito and it was basically all rice and nothing else. We paid $23 to still be hungry. I’m about to write off chipotle completely.

Update, visited 6 months later and it's still the worst. This is a really crappy Chipotle. It's always really dirty and they're always out of things and the app doesn't say so you just don't get stuff you paid for and no one warns you. My most recent visit, 2.5 hrs before closing they're out of csrnitas, fajitas, corn salsa, tomato salsa, lettuce, and chips. It's always like that. Sometimes the food is completely stone cold and/or not particularly fresh. The pictures are from my last visit but you get the idea. Gross.

Horrible service and food quality. We have had multiple bad experiences ordering from this location. My husband and I ordered takeout for a quick dinner the other day. It was awful. The staff left out several ingredients from my bowl and the portion sizes were laughable. I paid extra for more chicken knowing I wouldn't get much and barely got a single serving. The chicken and fajita veggies were "chopped" horribly into big weird chunks. The rice was cold and lumpy. I didn't even get the chips or guacamole that I ordered. Staff members are clearly incompetent and lack accountability. Several big changes need to be made.