Chinese Kitchen

First of all, if I order delivery and pay for it, it’s for a reason. I have a special needs adult and cannot step out at times. I placed an order for chicken teriyaki. Not asking for much. I called because the chicken was burnt and the rice was uncooked. No flavor whatsoever. I call back and the guy I talk to says, if you want a new order you have to pick it up. I tell him my situation. After debating back and forth with him, to bring me another order. He says: I hope you tipped the driver good, because now I have to send him back. Tipped him $5 btw What kinda customer service is this!! I called back and told him I did not want the order. That I was not gonna ever order from here again. If you show no compassion from my situation, then you do not deserve my money or time.

I've ordered from Chinese Kitchen New Britain around less than 10 times now. Each time, their prices end up changing despite me ordering for the same stuff. I get Singapore MiFeng, Sesame Chicken Combo with Fried dumplings. Usually, all of that comes around $20+. But just recently, I ended up paying $40 bucks for the same stuff minus the dumplings and gave the driver a 10 dollar tip out of pressure from the lady on the phone. Shes also stated that if the Singapore MiFeng is separated, its $18+. same goes if you were to get the Sesame chicken combo separate, its yhe same price, and they dont take orders under $20 bucks? So if thats how you act realistically, you lose money and a customer. Thats the behavior you'll be met with if thats how you'll act towards your customers. Business is Business, this I understand. But to haggle your regulars for tips is a step closer to losing regulars. Safe to say their prices randomly increase and decrease based on who's in the kitchen and who picks up the phone. Most of the time I'll get a man who's sometimes short tempered and very little patience I have picked up from him. I wouldn't recommend trying this place out yet or at all for that matter unless moral improves in the workplace and for how they engage with customers over the phone. 2/5 stars.

Loved the food! We have been looking for good Chinese food since we moved to CT and we finally found it almost 3 years later. It’s take out. You can dine in for a small party of 4-5 but I believe it’s mostly take out, family owened and operated and I love it. The Prices are very decent for the amount of food you’re getting and good food at that, very friendly service it was fast and the owners were incredibly nice, well worth the 5 starts! I will be recommending and when I need Chinese food I will be back for sure!! Thank you!!

Do not eat at this place, the food is overcooked and just horrible. Nothing I ordered was edible, I would feed this to a dog

My friend recommended this place, she was not wrong. Very clean. Super helpful and nice staff. Food is delicious, fresh and taste is amazing. Definitely new favorite.