Chinese Gourmet Express

Chinese Gourmet Express is a Chinese restaurant conveniently situated within the Mesilla Valley Mall, located at 700 S Telshor Blvd #1204, Las Cruces, NM 88011, USA. As a Chinese restaurant operating within a mall setting, it likely offers a casual and accessible dining experience for shoppers and local residents alike. For inquiries or to place orders, they can be contacted at (575) 532-9066 or their mobile number, +1 575-532-9066.

Based on recent customer feedback, experiences at Chinese Gourmet Express appear to be somewhat varied. One reviewer shared a highly positive experience, emphasizing the exceptional service provided by the staff, noting that the servers, cooks, and register workers were "amazing and genuine." This customer recounted a specific instance where a staff member proactively inquired about a peanut allergy when they ordered Kung Pao chicken, demonstrating attentiveness and care regarding dietary restrictions. The reviewer also praised the delicious food and generous portion sizes, ultimately rating their experience a perfect 10 out of 10 and recommending it as an affordable favorite.

In contrast, another customer who had been a patron of Chinese Gourmet Express for several years reported a decline in quality recently. While acknowledging that past experiences were generally good, this reviewer highlighted a significant issue with their hibiscus drink, which they described as having developed an "awful" and bitter taste. More concerningly, this customer shared photographic evidence of a metal piece found in their food a month prior to their review. They expressed concern about the potential danger of such foreign objects contaminating the food preparation process. Despite this serious mishap, the reviewer gave a two-star rating, primarily because they found the portion sizes to be more than decent and the food to be otherwise tasty and hot. This feedback raises questions about food safety and quality control at the establishment.

Considering these two contrasting reviews, it is evident that while some customers have had excellent experiences with friendly and attentive service and enjoyable food, there are also significant concerns regarding potential food contamination and inconsistent drink quality. This mixed feedback suggests that while Chinese Gourmet Express may have the potential to provide a positive dining experience, there are areas that may require attention and improvement to ensure consistent quality and safety for all customers.

As a Chinese restaurant operating in a mall food court, the environment is likely characterized by a bustling and casual atmosphere. Seating would typically be within the common food court area, offering convenience for shoppers looking for a quick meal. The focus is generally on efficient service and providing a variety of popular Chinese dishes in a fast-food style setting.

The services offered by Chinese Gourmet Express likely include ordering at a counter, with options for either eating at the food court seating area or taking the food to go. Given the positive mention of staff attentiveness in one review, it suggests that customer interaction at the counter can be pleasant and helpful. However, the negative review points to potential inconsistencies in service quality, highlighting the importance of consistent staff training and focus on customer safety.

In terms of features, Chinese Gourmet Express probably offers a range of classic American-Chinese dishes, such as fried rice, chow mein, various chicken, beef, and shrimp entrees, and appetizers like egg rolls or spring rolls. The positive review mentioned generous portion sizes, which can be a significant draw for customers seeking value for their money. The proactive inquiry about a peanut allergy is also a notable feature, indicating a potential awareness of and willingness to accommodate dietary restrictions, although this may not be consistently applied or communicated.

The information provided does not include any specific promotional offers or discounts currently available at Chinese Gourmet Express. It is common for food court restaurants to have daily specials or combo deals, so local users may want to check the menu boards at the location or inquire with the staff about any current promotions.

For local users in Las Cruces considering Chinese Gourmet Express, the recent customer reviews present a mixed picture. The positive feedback highlights friendly and attentive service, delicious food, and generous portions, with a notable instance of staff being mindful of food allergies. However, the negative review raises serious concerns about potential food contamination with a foreign object and a decline in the quality of a popular beverage. While the reviewer who experienced the metal piece still found the food tasty and the portions large, the safety aspect is paramount and should be a key consideration for potential customers.

Given this information, it would be prudent for individuals considering dining at Chinese Gourmet Express to weigh the positive aspects of good service and food quality reported by one customer against the significant safety and consistency concerns raised by another. It may be worthwhile to inquire about food preparation standards and recent changes in quality control if visiting this establishment. For those with allergies, the reported attentiveness of one staff member is encouraging, but it would be wise to reiterate any dietary restrictions when placing an order to ensure proper precautions are taken.

In conclusion, Chinese Gourmet Express located in the Mesilla Valley Mall in Las Cruces offers a convenient option for Chinese fast food. While some customers have experienced great service, delicious food, and generous portions, there have also been serious issues reported regarding food safety and drink quality. Local users should consider these recent experiences when making their dining choices. For the most up-to-date information on their menu, hours, and any potential promotions, it is recommended to contact them directly at (575) 532-9066 or +1 575-532-9066.