China Wok

Welcome to China Wok, a Chinese restaurant located at 9110 Sepulveda Blvd in North Hills, California. As a part of the Chinese Restaurant category, China Wok aims to serve the local community with a variety of Chinese food options. The available customer reviews present a mixed picture of the dining experience, with positive feedback regarding taste, service, and atmosphere contrasted by a significant concern about food safety.

China Wok can be contacted at (818) 920-3717 or via their mobile phone at +1 818-920-3717. These contact numbers are available for customers to place orders, inquire about the menu, or provide feedback. Situated on Sepulveda Boulevard in North Hills, the restaurant is located on a major thoroughfare, making it potentially easily accessible for both residents and those passing through the area.

One customer shared a concerning experience with a takeout order. They mentioned that while the food was initially good, they discovered what appeared to be "a tooth or rock of some sort" in their orange chicken. This discovery understandably led to the entire family refusing to eat the three plates they had purchased. Fortunately, this customer was able to obtain a refund for their order. This review raises a significant red flag regarding food safety and quality control at China Wok.

In stark contrast, another customer had an overwhelmingly positive experience. They praised the "Food, services and atmosphere" as "awesome." This reviewer, identifying as a "food lover," found the flavors to be "amazing" and appreciated the good pricing. They also specifically commended the hostess, Griselda De La Cruz, who took their order, for being "very friendly and polite" and for making their day better. This positive interaction led the customer to express a definite intention to return to China Wok.

Considering these two very different reviews, it is challenging to form a definitive overall assessment of China Wok. The positive review highlights appealing aspects such as great flavors, good prices, a pleasant atmosphere, and friendly service. The negative review, however, raises serious concerns about the potential for foreign objects in the food, which is a critical food safety issue.

Based on the positive review, the atmosphere at China Wok is described as "awesome," suggesting a pleasant and inviting environment for diners. The friendly and polite service from the hostess also contributes to a positive customer experience. However, the negative review provides no insight into the restaurant's ambiance, as it was a takeout order. Therefore, more information would be needed to provide a comprehensive description of the dine-in environment.

The services offered by China Wok include takeout, as indicated by one of the reviews. The positive mention of the hostess taking the order suggests that customer service is a point of focus for some staff members. The fact that a full refund was issued to the customer who found a foreign object in their food indicates a willingness to address and rectify issues, although the occurrence of such an incident is itself a significant concern. It is not explicitly mentioned whether China Wok offers dine-in or delivery services, but the positive review about the atmosphere suggests that a dine-in option is likely available.

In terms of features, the positive reviewer highlighted the amazing flavors and good prices as key attractions. The friendly and polite service from at least one staff member, Griselda De La Cruz, also stands out as a positive feature. However, the incident reported in the negative review – the discovery of a potential tooth or rock in the orange chicken – is a major negative feature that cannot be ignored. This raises serious questions about food preparation processes and quality control measures at the restaurant.

There is no specific promotional information mentioned in either of the provided reviews. Customers are sharing their direct experiences with the food, service, and atmosphere (in one case), and a significant food safety issue in the other. Therefore, no conclusions can be drawn about any ongoing promotions or special offers at China Wok.

For local users in North Hills, CA, considering China Wok, it is essential to weigh the contrasting experiences reported in these reviews. The positive feedback regarding the delicious flavors, good prices, pleasant atmosphere, and friendly service from at least one staff member is encouraging. However, the serious concern about a foreign object found in the food cannot be dismissed. While the restaurant did issue a refund in that instance, the incident itself is troubling and may deter potential customers. If you decide to try China Wok, it might be prudent to exercise caution and carefully inspect your food before consumption, especially if ordering takeout.

In conclusion, China Wok in North Hills, CA, is a Chinese restaurant that has received both positive and negative feedback in recent customer reviews. While some customers have praised the amazing flavors, good prices, and friendly service, a significant food safety issue has also been reported. Local users should consider these contrasting experiences when deciding whether to patronize China Wok. The positive aspects suggest a potentially enjoyable dining experience, but the serious nature of the food contamination report warrants caution.