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Considering China Wok in Athens, Georgia?
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China Wok

350 reviews

China Wok Photos

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Hours

Monday, Closed
Tuesday, 11:00 AM - 9:30 PM
Wednesday, 11:00 AM - 9:30 PM
Thursday, 11:00 AM - 9:30 PM
Friday, 11:00 AM - 10:00 PM
Saturday, 11:00 AM - 10:00 PM
Sunday, 11:30 AM - 9:00 PM

About China Wok

China Wok is a Chinese restaurant situated at 2475 Jefferson Rd in Athens, Georgia. As a "Chinese Restaurant," it provides take-out service to the local community.

Recent customer feedback indicates significant issues with the customer service at China Wok. One reviewer recounted a negative experience involving a wrong order (receiving rice with no shrimp and a side of broccoli and beef instead of shrimp fried rice with no onion and two orders of wings). This customer described the lady at the front counter as "very rude," stating that she laughed when the order discrepancy was pointed out and became upset at the request for a refund. The phone conversation following the incident was also described as negative, with the staff member allegedly shouting and not listening to the full explanation. This reviewer concluded by calling both the food and customer service "disgusting" and strongly advised against recommending the restaurant.

Another review echoed concerns about the front counter staff, describing the same lady as "always rude" with "the worst customer service I've ever seen." This customer shared an experience of having to wait awkwardly at the counter while the staff member watched a video on her phone before taking their order.

Based on the available reviews, potential customers should be aware of reported issues regarding rude customer service and order inaccuracies when considering China Wok for their Chinese take-out needs in Athens.

China Wok Location

2475 Jefferson Rd, Athens, GA 30607, USA

Customer Reviews

4.0
350 reviews
K
Kayla Hubbard
Mar 19, 2025

Lady at front counter very rude. Tried to explain to her that she got my order wrong and she laughed in my face clearly upset that I wanted a refund. I ordered shrimp fried rice no onion with 6 wings and an extra order of wings. I received rice with no shrimp with the wings. Rice had onions and another plate with broccoli and beef. i was on my lunch break so i couldnt go right back. When I called to explain my order was wrong, she was shouting over the phone saying YU GOT BROCCOLI, YOU GOT BROCCOLI! She couldn't even hear me say yu got the whole order wrong. She was clearly upset that I wanted my money back, she was shaking her head and fake laughing really loud. FOOD DISGUSTING AND SO IS CUSTOMER SERVICE. WOULD NOT RECOMMEND!

O
OC
Mar 22, 2025

The lady working the front register is always rude and has the worst customer service I've ever seen. Last time I went I had to stand at the counter awkwardly until the lady finally paused the video she was watching on her phone to take my order.

a
amanda grimes
Jun 10, 2023

This is my favorite go to Chinese restaurant! The food is always hot when I receive it. They give you a nice portion amount. I recommend calling in your order as they tend to get busy.

D
Devan Mackenzie
Sep 03, 2024

The food was great however the woman who I called to place the order with was very short and literally hung the phone up on me prior to allowing me to pay. Otherwise I have no complaints and would highly recommend; the spring rolls were exceptionally delicious.

S
Sam Tyson
Feb 11, 2025

my go-to Chinese food place. They’ve never done us wrong

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