China Wok

Welcome to China Wok, your local Chinese restaurant situated at 11916 Hamilton Ave, Cincinnati, OH 45231, USA. China Wok offers a variety of Chinese dishes for takeout and dine-in, with the added convenience of a drive-thru service. For inquiries or to place an order, you can contact them at (513) 851-2888 or their mobile number +1 513-851-2888.

Based on recent customer reviews, China Wok is generally praised for its food quality and the friendliness of at least one staff member. However, there appear to be significant concerns regarding their delivery service, particularly concerning tipping expectations and customer interactions by delivery drivers.

One customer mentioned that the "great food" at China Wok is a significant positive aspect. They specifically highlighted the friendly service provided by the "female cashier worker," noting that they have been ordering from her for years and have always had a pleasant experience. This suggests that the in-person or takeout service at China Wok is likely positive. This reviewer also pointed out the availability of a "convenient drive thru," which adds to the accessibility of the restaurant for takeout orders.

However, this same reviewer strongly cautioned against using the delivery service without expecting to pay a $5 tip. They recounted an experience where a delivery driver "demanded a tip," which felt like "extortionist" behavior, especially considering their close proximity to the restaurant (only a minute away). This negative experience led the reviewer to hesitate in recommending the place without warning others about potential issues with delivery drivers.

Adding to these concerns, another customer shared a deeply upsetting experience with a China Wok delivery driver. This customer, who had recently experienced the loss of their mother and was not feeling up to cooking, placed a delivery order despite having limited funds. They paid the delivery fee but did not have much money left for an additional tip. According to GPS tracking, their home was less than two minutes from the store. The delivery driver allegedly stood in their front yard and yelled at their minor son, stating that no driver would return to their residence because they did not leave a tip. The driver also reportedly told the son never to call the store again. The customer expressed their disgust at this behavior, especially considering their recent bereavement and the fact that this was the first time they had ever not tipped. This incident paints a very unfavorable picture of at least one aspect of China Wok's delivery service.

Despite these serious issues with the delivery service, the positive comments about the food quality and the friendly cashier suggest that dining in or using the drive-thru for takeout might be a more reliable and pleasant experience at China Wok. The drive-thru offers a convenient option for customers who prefer not to enter the restaurant but still want to enjoy their food.

As a Chinese restaurant in the Cincinnati area, China Wok likely offers a standard menu of popular Chinese-American dishes. However, the available reviews do not provide specific details about the variety of offerings, the restaurant's ambiance for dine-in customers, or any regular promotional deals they might have. The focus of the feedback is primarily on the food quality and the service interactions, particularly concerning delivery.

For local users in Cincinnati considering China Wok, the reviews suggest that the food is generally well-received, and the service from the cashier is notably friendly. If you plan to order from China Wok, opting for takeout via the drive-thru or dining in might be the safer options to avoid the reported issues with the delivery service and its drivers' expectations regarding tips. It would be wise to be prepared to tip appropriately if you do choose delivery, although the reported behavior of demanding tips and yelling at a customer's child is highly concerning.

In conclusion, China Wok in Cincinnati, OH, appears to offer "great food" and has a friendly cashier who has been recognized for her excellent service. The convenience of a drive-thru is also a notable feature. However, potential customers should be aware of significant negative feedback regarding the delivery service, including drivers demanding tips and, in at least one instance, exhibiting highly unprofessional and upsetting behavior towards a customer's child over a lack of a tip. If you choose to patronize China Wok, it might be best to opt for dine-in or takeout to ensure a more positive and less problematic experience. For more information on their menu and any potential changes in their delivery service practices, contacting the restaurant directly is recommended.