A Look at China Sun in Portsmouth, VA

Chinese Restaurant Virginia Portsmouth Airline Boulevard

265 reviews

3537 Airline Blvd #6, Portsmouth, VA 23701, USA
+1 757-465-9777
webSite

China Sun Photos

Hours

Monday, 11:00 AM - 10:00 PM
Tuesday, 11:00 AM - 10:00 PM
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 10:30 PM
Saturday, 11:00 AM - 10:30 PM
Sunday, Closed

About China Sun

China Sun is a Chinese restaurant located at 3537 Airline Blvd #6, Portsmouth, VA 23701, USA. They can be contacted at (757) 465-9777 or +1 757-465-9777.

Customer reviews of China Sun present contrasting experiences. One customer praised the friendliness of the staff, specifically mentioning a kind gesture of receiving a complimentary egg roll. They also noted the decent prices, claiming them to be among the lowest in the Hampton Roads area. This reviewer suggested that customers should be understanding of busy establishments and focus on enjoying their food at home.

However, another customer reported a very negative experience during what they stated would be their last visit. This review detailed a perceived lack of humane treatment, a longer-than-quoted wait time for their order, and an unpleasant interaction during payment. The customer also claimed that the portion size of their order (house lo mein) was smaller than previous times and that it contained pork, despite explicitly ordering it without pork. They further described a dismissive response from the staff when they called to inquire about the issue, leaving them feeling dissatisfied with the customer service.

In summary, feedback on China Sun is mixed. While some customers appreciate the friendly service and affordable prices, others have reported negative experiences regarding customer service, order accuracy, and portion sizes. Potential customers may want to consider these differing perspectives when making their decision.

China Sun Location

3537 Airline Blvd #6, Portsmouth, VA 23701, USA

Customer Reviews

3.0

265 reviews

J AS

Jul 23, 2024

The lady was super nice. She did me a solid by giving me an egg roll last minute from another order so i wouldn't have to wait. Decent prices. Lowest I've seen in Hampton Roads. Busy stores and restaurants aren't here to kiss your a$$. Get your food. Pay and go home and enjoy it. Stop complaining about the person answering the phone. Maybe it's you!

CJ Banks

Aug 07, 2021

This was my last visit. Noticed they treat customers as inhumane. Today I ordered at 10:50am, they said 20 min. I walked in at 11:10am paid and waited another 10 min for them to cook it. Upon paying asked how much, she didn't want to answer, charged my card then said the amt. Bag was almost tossed out the window and she shut the door. Looked in the bag a second time after I left, box was smaller than previous orders and food was loaded with pork. When I called back about size of the box she made it a point to say "You ordered house lo mein no pork." I SEE PORK! DON'T THINK I DON'T KNOW WHAT IT IS! Time changes things. I have had my run with your nasty attitude and thankless customer service. You said "I am sorry ma'am." Yes the SORRIEST I have ever seen! You will know how sorry you really are as you lose more customers!

T. Rhodes

Dec 25, 2024

My experience is always good here I'm somewhat of a regular because the food is very 👍

Kyle Williams

Jan 09, 2022

Call in your order, or prepare to yell your order if you are soft spoken like me. The food is the best in the area, especially for the budget friendly choices. Fresh ingredients, quality recipes, and consistent results. For less than $15 you can get completely full with leftovers in my case.

Chelsea Palmer

Jul 04, 2024

I drove over 40 min to come to this place because it was really good the last time I had it… but this experience I just had was TERRIBLE. Do not spend your money here the lady kept hanging up on me while I tried to place my order and then I found hair in my sesame chicken and it was so discusting I would never spend another penny here